Q: i cannot turn on the iCloud Backup icon.
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Aug 11, 2014 12:14 PMby Brett L,Hi cskani,
If you are attempting to use iCloud for backup of your iPhone and can not turn the backup process on, one possibility is that iCloud lacks enough space to make the backup. See this article -
iCloud: Troubleshooting creating an iCloud backup
http://support.apple.com/kb/TS3992
Particularly -
I can't back up because there's not enough storage available.
If your iCloud storage reaches its maximum capacity, you can take any of the following actions:
- Purchase more storage.
- Create a smaller backup. Tips for creating a smaller backup:
- Select which apps to back up. Include only the apps that contain important data.
- Reduce the size of your Camera Roll backup by deleting unwanted photos and videos before backing up. Optionally save the photos and videos to your computer before deleting them.
- Turn off backup for Camera Roll, especially if you already back up your Camera Roll to your computer. (Your iCloud Photo Stream is not a backup of your Camera Roll.)
- Delete old messages from your device, especially messages with attachments. To delete a message, swipe over it, then tap Delete.
- Delete items that you no longer need from iCloud, optionally saving them to your computer before deleting them. For example, you can:
- Delete old backups, such as backups for devices you no longer have.
- Delete old email messages, especially messages with attachments.
You may also want to try signing out of the iCloud account, then signing back in again. You can do this from Settings > iCloud > Account. You may also want to restart the iPhone. Use the steps in this article -
Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/ht1430
If this fails to correct the issue, you may have to restore this iPhone as a new device. Follow these steps -
iOS: How to back up your data and set up your device as a new device
http://support.apple.com/kb/HT4137
Thanks for using Apple Support Communities.
Best,
Brett L
