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User profile for user: Edenapple1
Edenapple1 Author
User level: Level 1
5 points

Safari crashes

Here is the message:


Process: Safari [596]

Path: /Applications/Safari.app/Contents/MacOS/Safari

Identifier: com.apple.Safari

Version: 7.0.5 (9537.77.4)

Build Info: WebBrowser-7537077004000000~4

Code Type: X86-64 (Native)

Parent Process: launchd [174]

Responsible: Safari [596]

User ID: 502



Date/Time: 2014-08-09 16:38:07.696 +0800

OS Version: Mac OS X 10.9.4 (13E28)

Report Version: 11

Anonymous UUID: ED304F61-0EA1-8FF0-52A0-49744B5CD060





Crashed Thread: 16



Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x00000000000000a9



External Modification Warnings:

Thread creation by external task.



VM Regions Near 0xa9:

-->

__TEXT 000000010b13c000-000000010b13d000 [ 4K] r-x/rwx SM=COW /Applications/Safari.app/Contents/MacOS/Safari



Application Specific Information:

Process Model:

Multiple Web Processes


Enabled Extensions:

com.sidetree.Translate-S64NDGV2C5 (6 - 1.1.1) Translate

com.Qvod.qvodextension-963XXD3F9F (1 - 1.0) QvodExtension




Thread 0:: Dispatch queue: com.apple.main-thread

0 com.apple.CoreFoundation 0x000000010e409904 CFStringFindWithOptionsAndLocale + 10404

1 com.apple.CoreFoundation 0x000000010e407047 CFStringHasPrefix + 55

2 com.apple.CoreFoundation 0x000000010e459335 -[__NSCFString hasPrefix:] + 101

3 com.apple.AppKit 0x000000010f5d7412 -[NSCoreUIImageRep initWithCocoaName:] + 175

4 com.apple.AppKit 0x000000010f5d7348 +[NSCoreUIImageRep imageRepWithCocoaName:] + 41

5 com.apple.AppKit 0x000000010f5d713d +[NSImage _coreUIImageWithName:] + 37

6 com.apple.AppKit 0x000000010f5d6e95 +[NSImage imageNamed:] + 205

7 com.apple.AppKit 0x000000010f5d6d7e -[NSCustomResource _loadImageWithName:] + 30

8 com.apple.AppKit 0x000000010f5d6cdd -[NSCustomResource loadImageWithName:] + 30

9 com.apple.AppKit 0x000000010f5d6ba6 -[NSCustomResource awakeAfterUsingCoder:] + 183

10 com.apple.Foundation 0x000000010db15ea5 _decodeObjectBinary + 2553

11 com.apple.Foundation 0x000000010db1534d _decodeObject + 288

12 com.apple.AppKit 0x000000010f66d450 -[NSButtonCell initWithCoder:] + 167

13 com.apple.Foundation 0x000000010db15e92 _decodeObjectBinary + 2534

14 com.apple.Foundation 0x000000010db1534d _decodeObject + 288

15 com.apple.AppKit 0x000000010f642e26 -[NSControl initWithCoder:] + 265

16 com.apple.AppKit 0x000000010f665ca2 -[NSButton initWithCoder:] + 44

17 com.apple.AppKit 0x000000010f5fe294 -[NSClassSwapper initWithCoder:] + 528

18 com.apple.Foundation 0x000000010db15e92 _decodeObjectBinary + 2534

19 com.apple.Foundation 0x000000010db1534d _decodeObject + 288

20 com.apple.AppKit 0x000000010f5fc62b -[NSView initWithCoder:] + 2076

21 com.apple.AppKit 0x000000010f642d50 -[NSControl initWithCoder:] + 51

22 com.apple.AppKit 0x000000010f665ca2 -[NSButton initWithCoder:] + 44

23 com.apple.AppKit 0x000000010f5fe294 -[NSClassSwapper initWithCoder:] + 528

24 com.apple.Foundation 0x000000010db15e92 _decodeObjectBinary + 2534

25 com.apple.Foundation 0x000000010db1534d _decodeObject + 288

26 com.apple.AppKit 0x000000010f5fc62b -[NSView initWithCoder:] + 2076

27 com.apple.AppKit 0x000000010f642d50 -[NSControl initWithCoder:] + 51

28 com.apple.AppKit 0x000000010f665ca2 -[NSButton initWithCoder:] + 44

29 com.apple.AppKit 0x000000010f5fe294 -[NSClassSwapper initWithCoder:] + 528

30 com.apple.Foundation 0x000000010db15e92 _decodeObjectBinary + 2534

31 com.apple.Foundation 0x000000010db16f9f -[NSKeyedUnarchiver _decodeArrayOfObjectsForKey:] + 1774

32 com.apple.Foundation 0x000000010db1719b -[NSArray(NSArray) initWithCoder:] + 202

33 com.apple.Foundation 0x000000010db15e92 _decodeObjectBinary + 2534

34 com.apple.Foundation 0x000000010db1534d _decodeObject + 288

35 com.apple.AppKit 0x000000010f5fc5ac -[NSView initWithCoder:] + 1949

36 com.apple.Foundation 0x000000010db15e92 _decodeObjectBinary + 2534

37 com.apple.Foundation 0x000000010db1534d _decodeObject + 288

38 com.apple.AppKit 0x000000010f5fdcb8 -[NSResponder initWithCoder:] + 63

39 com.apple.AppKit 0x000000010f5fbe6f -[NSView initWithCoder:] + 96

40 com.apple.AppKit 0x000000010f642d50 -[NSControl initWithCoder:] + 51

41 com.apple.AppKit 0x000000010f665ca2 -[NSButton initWithCoder:] + 44

42 com.apple.AppKit 0x000000010f5fe294 -[NSClassSwapper initWithCoder:] + 528

43 com.apple.Foundation 0x000000010db15e92 _decodeObjectBinary + 2534

44 com.apple.Foundation 0x000000010db1534d _decodeObject + 288

45 com.apple.AppKit 0x000000010f5d5ccd -[NSNibConnector initWithCoder:] + 106

46 com.apple.AppKit 0x000000010f5d5b4e -[NSNibOutletConnector initWithCoder:] + 73

47 com.apple.Foundation 0x000000010db15e92 _decodeObjectBinary + 2534

48 com.apple.Foundation 0x000000010db16f9f -[NSKeyedUnarchiver _decodeArrayOfObjectsForKey:] + 1774

49 com.apple.Foundation 0x000000010db1719b -[NSArray(NSArray) initWithCoder:] + 202

50 com.apple.Foundation 0x000000010db15e92 _decodeObjectBinary + 2534

51 com.apple.Foundation 0x000000010db1534d _decodeObject + 288

52 com.apple.AppKit 0x000000010f5d4782 -[NSIBObjectData initWithCoder:] + 205

53 com.apple.Foundation 0x000000010db15e92 _decodeObjectBinary + 2534

54 com.apple.Foundation 0x000000010db1534d _decodeObject + 288

55 com.apple.AppKit 0x000000010f5d456f loadNib + 232

56 com.apple.AppKit 0x000000010f5d3b6c +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 288

57 com.apple.AppKit 0x000000010f5d395c -[NSBundle(NSNibLoading) loadNibNamed:owner:topLevelObjects:] + 197

58 com.apple.AppKit 0x000000010f5d374b +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 357

59 com.apple.Safari.framework 0x000000010b3e2b78 -[ToolbarController initWithBrowserWindowController:] + 104

60 com.apple.Safari.framework 0x000000010b20f568 -[BrowserWindowControllerMac windowDidLoad] + 739

61 com.apple.AppKit 0x000000010f8863ac -[NSWindowController _windowDidLoad] + 450

62 com.apple.Safari.framework 0x000000010b441c13 -[WindowController _windowDidLoad] + 43

63 com.apple.AppKit 0x000000010f86cfa6 -[NSWindowController window] + 110

64 com.apple.Safari.framework 0x000000010b20fc9a -[BrowserWindowControllerMac showWindow:] + 50

65 com.apple.AppKit 0x000000010f93a5f5 -[NSDocument showWindows] + 100

66 com.apple.Safari.framework 0x000000010b1de00b -[BrowserDocument showWindows] + 39

67 com.apple.AppKit 0x000000010f939168 -[NSDocumentController openUntitledDocumentAndDisplay:error:] + 458

68 com.apple.AppKit 0x000000010f938f5f -[NSDocumentController newDocument:] + 36

69 com.apple.Safari.framework 0x000000010b3714e3 -[WindowReopener reopenWithArrayOfWindowControllerNames:] + 120

70 com.apple.Safari.framework 0x000000010b3716a4 -[WindowReopener init] + 117

71 com.apple.Safari.framework 0x000000010b3717b3 +[WindowReopener reopenWindows] + 43

72 com.apple.Safari.framework 0x000000010b1530f7 -[AppController _openUntitledFileWhileLaunching:] + 157

73 com.apple.Safari.framework 0x000000010b14ffa3 -[AppController applicationOpenUntitledFile:] + 22

74 com.apple.AppKit 0x000000010f867db0 -[NSApplication _doOpenUntitled] + 447

75 com.apple.AppKit 0x000000010f78adf1 __58-[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:]_block_invoke + 254

76 com.apple.AppKit 0x000000010f78ab13 __78-[NSDocumentController(NSInternal) _autoreopenDocumentsWithCompletionHandler:]_block_invoke_2 + 140

77 com.apple.AppKit 0x000000010f78a6fd -[NSDocumentController(NSInternal) _autoreopenDocumentsWithCompletionHandler:] + 746

78 com.apple.AppKit 0x000000010f5f59eb -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 323

79 com.apple.AppKit 0x000000010f5f5779 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 557

80 com.apple.AppKit 0x000000010f5f51db -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 242

81 com.apple.Foundation 0x000000010db1ff0a -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 294

82 com.apple.Foundation 0x000000010db1fd7d _NSAppleEventManagerGenericHandler + 106

83 com.apple.AE 0x000000011262ee1f aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 381

84 com.apple.AE 0x000000011262ec32 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31

85 com.apple.AE 0x000000011262eb36 aeProcessAppleEvent + 315

86 com.apple.HIToolbox 0x00000001111a5161 AEProcessAppleEvent + 56

87 com.apple.AppKit 0x000000010f5f10b6 _DPSNextEvent + 1026

88 com.apple.AppKit 0x000000010f5f089b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122

89 com.apple.Safari.framework 0x000000010b1a2d00 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 161

90 com.apple.AppKit 0x000000010f5e499c -[NSApplication run] + 553

91 com.apple.AppKit 0x000000010f5cf783 NSApplicationMain + 940

92 com.apple.Safari.framework 0x000000010b374c8d SafariMain + 267

93 libdyld.dylib 0x0000000111c555fd start + 1



Thread 1:

0 libsystem_kernel.dylib 0x0000000111dfde6a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x0000000111f0af08 _pthread_wqthread + 330

2 libsystem_pthread.dylib 0x0000000111f0dfb9 start_wqthread + 13



Thread 2:: Dispatch queue: com.apple.libdispatch-manager

0 libsystem_kernel.dylib 0x0000000111dfe662 kevent64 + 10

1 libdispatch.dylib 0x0000000111c1b421 _dispatch_mgr_invoke + 239

2 libdispatch.dylib 0x0000000111c1b136 _dispatch_mgr_thread + 52



Thread 3:

0 libsystem_kernel.dylib 0x0000000111dfde6a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x0000000111f0af08 _pthread_wqthread + 330

2 libsystem_pthread.dylib 0x0000000111f0dfb9 start_wqthread + 13



Thread 4:

0 libsystem_kernel.dylib 0x0000000111dfde6a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x0000000111f0af08 _pthread_wqthread + 330

2 libsystem_pthread.dylib 0x0000000111f0dfb9 start_wqthread + 13



Thread 5:: WebCore: IconDatabase

0 libsystem_kernel.dylib 0x0000000111dfd716 __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x0000000111f0bc3b _pthread_cond_wait + 727

2 com.apple.WebCore 0x00000001152a479b WebCore::IconDatabase::syncThreadMainLoop() + 507

3 com.apple.WebCore 0x00000001152a132f WebCore::IconDatabase::iconDatabaseSyncThread() + 303

4 com.apple.JavaScriptCore 0x000000010bc30f5f ***::wtfThreadEntryPoint(void*) + 15

5 libsystem_pthread.dylib 0x0000000111f09899 _pthread_body + 138

6 libsystem_pthread.dylib 0x0000000111f0972a _pthread_start + 137

7 libsystem_pthread.dylib 0x0000000111f0dfc9 thread_start + 13



Thread 6:

0 libsystem_kernel.dylib 0x0000000111dfde6a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x0000000111f0af08 _pthread_wqthread + 330

2 libsystem_pthread.dylib 0x0000000111f0dfb9 start_wqthread + 13



Thread 7:

0 libsystem_kernel.dylib 0x0000000111dfde6a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x0000000111f0af08 _pthread_wqthread + 330

2 libsystem_pthread.dylib 0x0000000111f0dfb9 start_wqthread + 13



Thread 8:

0 libsystem_kernel.dylib 0x0000000111dfde6a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x0000000111f0af08 _pthread_wqthread + 330

2 libsystem_pthread.dylib 0x0000000111f0dfb9 start_wqthread + 13



Thread 9:: com.apple.CoreAnimation.render-server

0 libsystem_kernel.dylib 0x0000000111df9a1a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x0000000111df8d18 mach_msg + 64

2 com.apple.QuartzCore 0x000000010cd40377 CA::Render::Server::server_thread(void*) + 195

3 com.apple.QuartzCore 0x000000010cd402ad thread_fun + 25

4 libsystem_pthread.dylib 0x0000000111f09899 _pthread_body + 138

5 libsystem_pthread.dylib 0x0000000111f0972a _pthread_start + 137

6 libsystem_pthread.dylib 0x0000000111f0dfc9 thread_start + 13



Thread 10:: com.apple.NSURLConnectionLoader

0 libsystem_kernel.dylib 0x0000000111df9a1a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x0000000111df8d18 mach_msg + 64

2 com.apple.CoreFoundation 0x000000010e462f15 __CFRunLoopServiceMachPort + 181

3 com.apple.CoreFoundation 0x000000010e462539 __CFRunLoopRun + 1161

4 com.apple.CoreFoundation 0x000000010e461e75 CFRunLoopRunSpecific + 309

5 com.apple.Foundation 0x000000010db65967 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348

6 com.apple.Foundation 0x000000010db6576b __NSThread__main__ + 1318

7 libsystem_pthread.dylib 0x0000000111f09899 _pthread_body + 138

8 libsystem_pthread.dylib 0x0000000111f0972a _pthread_start + 137

9 libsystem_pthread.dylib 0x0000000111f0dfc9 thread_start + 13



Thread 11:: com.apple.CFSocket.private

0 libsystem_kernel.dylib 0x0000000111dfd9aa __select + 10

1 com.apple.CoreFoundation 0x000000010e4aea03 __CFSocketManager + 867

2 libsystem_pthread.dylib 0x0000000111f09899 _pthread_body + 138

3 libsystem_pthread.dylib 0x0000000111f0972a _pthread_start + 137

4 libsystem_pthread.dylib 0x0000000111f0dfc9 thread_start + 13



Thread 12:: JavaScriptCore::BlockFree

0 libsystem_kernel.dylib 0x0000000111dfd716 __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x0000000111f0bc3b _pthread_cond_wait + 727

2 com.apple.JavaScriptCore 0x000000010bc3c116 ***::ThreadCondition::timedWait(***::Mutex&, double) + 118

3 com.apple.JavaScriptCore 0x000000010bc3bc35 JSC::BlockAllocator::blockFreeingThreadMain() + 117

4 com.apple.JavaScriptCore 0x000000010bc30f5f ***::wtfThreadEntryPoint(void*) + 15

5 libsystem_pthread.dylib 0x0000000111f09899 _pthread_body + 138

6 libsystem_pthread.dylib 0x0000000111f0972a _pthread_start + 137

7 libsystem_pthread.dylib 0x0000000111f0dfc9 thread_start + 13



Thread 13:: JavaScriptCore::Marking

0 libsystem_kernel.dylib 0x0000000111dfd716 __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x0000000111f0bc3b _pthread_cond_wait + 727

2 com.apple.JavaScriptCore 0x000000010bc3c737 JSC::GCThread::waitForNextPhase() + 119

3 com.apple.JavaScriptCore 0x000000010bc3c5c8 JSC::GCThread::gcThreadMain() + 88

4 com.apple.JavaScriptCore 0x000000010bc30f5f ***::wtfThreadEntryPoint(void*) + 15

5 libsystem_pthread.dylib 0x0000000111f09899 _pthread_body + 138

6 libsystem_pthread.dylib 0x0000000111f0972a _pthread_start + 137

7 libsystem_pthread.dylib 0x0000000111f0dfc9 thread_start + 13



Thread 14:: JavaScriptCore::Marking

0 libsystem_kernel.dylib 0x0000000111dfd716 __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x0000000111f0bc3b _pthread_cond_wait + 727

2 com.apple.JavaScriptCore 0x000000010bc3c737 JSC::GCThread::waitForNextPhase() + 119

3 com.apple.JavaScriptCore 0x000000010bc3c5c8 JSC::GCThread::gcThreadMain() + 88

4 com.apple.JavaScriptCore 0x000000010bc30f5f ***::wtfThreadEntryPoint(void*) + 15

5 libsystem_pthread.dylib 0x0000000111f09899 _pthread_body + 138

6 libsystem_pthread.dylib 0x0000000111f0972a _pthread_start + 137

7 libsystem_pthread.dylib 0x0000000111f0dfc9 thread_start + 13



Thread 15:: JavaScriptCore::Marking

0 libsystem_kernel.dylib 0x0000000111dfd716 __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x0000000111f0bc3b _pthread_cond_wait + 727

2 com.apple.JavaScriptCore 0x000000010bc3c737 JSC::GCThread::waitForNextPhase() + 119

3 com.apple.JavaScriptCore 0x000000010bc3c5c8 JSC::GCThread::gcThreadMain() + 88

4 com.apple.JavaScriptCore 0x000000010bc30f5f ***::wtfThreadEntryPoint(void*) + 15

5 libsystem_pthread.dylib 0x0000000111f09899 _pthread_body + 138

6 libsystem_pthread.dylib 0x0000000111f0972a _pthread_start + 137

7 libsystem_pthread.dylib 0x0000000111f0dfc9 thread_start + 13



Thread 16 Crashed:

0 com.apple.AppKit 0x000000010fb22f9d -[NSHTMLWriter _generateHTML] + 9827



Thread 16 crashed with X86 Thread State (64-bit):

rax: 0xe8ef894c08743039 rbx: 0x0000000000000054 rcx: 0x000000010c47b000 rdx: 0x0000000000000054

rdi: 0x000000010c47b000 rsi: 0x000000010c464000 rbp: 0x000000010c47cff0 rsp: 0x000000010c47cf68

r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000

r12: 0x000000010f979420 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x000000010c464000

rip: 0x000000010fb22f9d rfl: 0x0000000000010206 cr2: 0x00000000000000a9


Logical CPU: 2

Error Code: 0x00000004

Trap Number: 14





Binary Images:

0x10b13c000 - 0x10b13cffd com.apple.Safari (7.0.5 - 9537.77.4) <1798D677-1B85-3638-AB90-E5AD749F86E7> /Applications/Safari.app/Contents/MacOS/Safari

0x10b146000 - 0x10b64cffb com.apple.Safari.framework (9537 - 9537.77.4) <4DA7F240-5451-3C23-9ADA-CFE34FB51FDB> /System/Library/PrivateFrameworks/Safari.framework/Versions/A/Safari

0x10ba39000 - 0x10ba3aff7 libSystem.B.dylib (1197.1.1) <E6BCC031-4342-318C-A1AD-A8E9AEAE716F> /usr/lib/libSystem.B.dylib

0x10ba48000 - 0x10ba66ff7 com.apple.Accounts (113 - 113) <FEB37642-C973-3CD2-B279-142492266A16> /System/Library/Frameworks/Accounts.framework/Versions/A/Accounts

0x10ba89000 - 0x10ba8afff libquit.dylib (161.2) <7B9C07B6-8993-32C8-89C2-23D2E7FA85BA> /usr/lib/libquit.dylib

0x10ba93000 - 0x10bab0ff7 com.apple.framework.Apple80211 (9.4 - 940.60) <043C7CFD-B57B-3F9D-B0FE-CA4B97C43968> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211

0x10babc000 - 0x10babcfff com.apple.Carbon (154 - 157) <45A9A40A-78FF-3EA0-8FAB-A4F81052FA55> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

0x10bac1000 - 0x10bac1fff com.apple.WebInspectorUI (9537 - 9537.77.1) <AE060E19-150A-3194-A45F-0599B21CF702> /System/Library/PrivateFrameworks/WebInspectorUI.framework/Versions/A/WebInspec torUI

0x10bac5000 - 0x10bac5fff com.apple.Cocoa (6.8 - 20) <E90E99D7-A425-3301-A025-D9E0CD11918E> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa

0x10bac8000 - 0x10bb26ff7 com.apple.corelocation (1486.17 - 1486.24) <9FBB29F0-E000-3190-A96C-9EAA5CCCA2A0> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation

0x10bb68000 - 0x10bb72ff7 com.apple.CrashReporterSupport (10.9 - 539) <B25A09EC-A021-32EC-86F8-05B4837E0EDE> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport

0x10bb87000 - 0x10bbf3fff com.apple.framework.IOKit (2.0.1 - 907.100.13) <057FDBA3-56D6-3903-8C0B-849214BF1985> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

0x10bc28000 - 0x10bf9fff6 com.apple.JavaScriptCore (9537 - 9537.77.1) <F588191A-25E6-31AC-A325-B7779DC6D1EC> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore

0x10c09f000 - 0x10c257ffb libicucore.A.dylib (511.34) <616A65D6-3F20-3EAB-8CA8-273AD890261C> /usr/lib/libicucore.A.dylib

0x10c2fd000 - 0x10c3e7fff libsqlite3.dylib (158) <00269BF9-43BE-39E0-9C85-24585B9923C8> /usr/lib/libsqlite3.dylib

0x10c405000 - 0x10c436ff7 libtidy.A.dylib (15.12) <BF757E3C-733A-3B6B-809A-A3949D46466E> /usr/lib/libtidy.A.dylib

0x10c44c000 - 0x10c459ff7 libxar.1.dylib (202) <5572AA71-E98D-3FE1-9402-BB4A84E0E71E> /usr/lib/libxar.1.dylib

0x10c465000 - 0x10c473fff com.apple.opengl (9.6.1 - 9.6.1) <B22FA400-5824-36AF-9945-5FEC31995A0E> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

0x10c480000 - 0x10c4c1fff com.apple.PerformanceAnalysis (1.47 - 47) <5E045817-0C84-341A-9B33-74CF1324FA70> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis

0x10cd19000 - 0x10ceb5ff3 com.apple.QuartzCore (1.8 - 332.3) <D6285800-F386-3E6B-84F2-A62F9029D95F> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore

0x10cf92000 - 0x10d1ecff9 com.apple.security (7.0 - 55471.14.8) <EA03E140-2509-3A07-8440-2DC97C0D478B> /System/Library/Frameworks/Security.framework/Versions/A/Security

0x10d338000 - 0x10d3abfff com.apple.securityfoundation (6.0 - 55122.3) <8575DF7A-EC79-3FCE-A737-7512363A5B12> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation

0x10d3f0000 - 0x10d41eff7 com.apple.securityinterface (9.0 - 55047) <0346D8A9-2CAA-38F3-A741-5FBA5E9F1E7C> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face

0x10d451000 - 0x10d4b4ffb com.apple.SystemConfiguration (1.13.1 - 1.13.1) <2C8E1A73-5AD6-3A7D-8ED8-D6755555A993> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration

0x10d4f5000 - 0x10d62bffd com.apple.WebKit (9537 - 9537.77.4) <A0291E16-4ED9-30E8-B9A2-DB836778EE9E> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit

0x10d722000 - 0x10d913ff3 com.apple.WebKit2 (9537 - 9537.77.4) <5090816E-BD02-350C-B4CE-613A246532F5> /System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/WebKit2

0x10daff000 - 0x10ddfdfff com.apple.Foundation (6.9 - 1056.13) <2EE9AB07-3EA0-37D3-B407-4A520F2CB497> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

0x10e040000 - 0x10e1edf27 libobjc.A.dylib (551.1) <AD7FD984-271E-30F4-A361-6B20319EC73B> /usr/lib/libobjc.A.dylib

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0x11397b000 - 0x11399fff7 libJPEG.dylib (1043) <25723F3F-48A6-3AC5-A7A3-58E418FEBF3F> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib

0x1139a8000 - 0x113a01fff libTIFF.dylib (1043) <D7CAE68F-6087-3B40-9CB8-EC6DB47BF877> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib

0x113a15000 - 0x113a30ff7 libPng.dylib (1043) <23D2DAB7-C9A9-392F-989A-871E89E7751D> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib

0x113a3c000 - 0x113a40ff7 libGIF.dylib (1043) <AF0FE71A-27AB-31E0-8CEA-BC0BF2091FA8> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib

0x113a4a000 - 0x113b38fff libJP2.dylib (1043) <C4031D64-6C57-3FB4-9D87-874D387381DB> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib

0x113b63000 - 0x113b65fff libRadiance.dylib (1043) <9813995C-DEAA-3992-8DF8-320E4E4E288B> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib

0x113b6f000 - 0x113bb6ff7 libcups.2.dylib (372.4) <36EA4350-43B4-3A5C-9904-10685BFDA7D4> /usr/lib/libcups.2.dylib

0x113bd0000 - 0x113be9ff7 com.apple.Kerberos (3.0 - 1) <F108AFEB-198A-3BAF-BCA5-9DFCE55EFF92> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos

0x113c03000 - 0x113c1ffff libresolv.9.dylib (54) <11C2C826-F1C6-39C6-B4E8-6E0C41D4FA95> /usr/lib/libresolv.9.dylib

0x113c2d000 - 0x113d1eff9 libiconv.2.dylib (41) <BB44B115-AC32-3877-A0ED-AEC6232A4563> /usr/lib/libiconv.2.dylib

0x113d34000 - 0x113d99ffb com.apple.Heimdal (4.0 - 2.0) <F34D6627-9F80-3823-8B57-DB629307DF87> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal

0x113dc5000 - 0x113dc6fff com.apple.TrustEvaluationAgent (2.0 - 25) <334A82F4-4AE4-3719-A511-86D0B0723E2B> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent

0x113dd2000 - 0x113dd6ff7 libheimdal-asn1.dylib (323.92.1) <CAE21FFF-5763-399C-B7C5-EEBFFEEF2242> /usr/lib/libheimdal-asn1.dylib

0x113ddf000 - 0x113debff7 com.apple.OpenDirectory (10.9 - 173.90.1) <256C265B-7FA6-326D-9F60-18DADF5F3A0E> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory

0x113e01000 - 0x113e0affd com.apple.CommonAuth (4.0 - 2.0) <32BA436F-6319-3A0B-B5D2-2EB75FF36B5B> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth

0x113e18000 - 0x113e53fff com.apple.bom (14.0 - 193.1) <EF24A562-6D3C-379E-8B9B-FAE0E4A0EF7C> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom

0x113e6a000 - 0x113e8fff7 com.apple.CoreVideo (1.8 - 117.2) <4674339E-26D0-35FA-9958-422832B39B12> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo

0x113eb1000 - 0x114182ff4 com.apple.CoreImage (9.4.0) <2C636ECD-0F1A-357C-9EFF-0452476FDDF5> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage

0x114279000 - 0x1142ccfff com.apple.ScalableUserInterface (1.0 - 1) <CF745298-7373-38D2-B3B1-727D5A569E48> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface

0x1142f3000 - 0x114332fff libGLU.dylib (9.6.1) <AE032555-3E2F-3DBF-A26D-EA4576061605> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib

0x114347000 - 0x11434fffc libGFXShared.dylib (9.6.1) <25BBF325-AC57-3BAA-9427-2D14CC243AE6> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib

0x114358000 - 0x114363fff libGL.dylib (9.6.1) <4B65BF9F-F34A-3CD1-94E8-DB26DAA0A59D> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib

0x114379000 - 0x1143b7ff7 libGLImage.dylib (9.6.1) <5E02B38C-9F36-39BE-8746-724F0D8BBFC0> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib

0x1143bf000 - 0x1143c1fff libCVMSPluginSupport.dylib (9.6.1) <FB37F4C4-1E84-3349-BB03-92CA0A5F6837> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib

0x1143ca000 - 0x1143cdfff libCoreVMClient.dylib (58.1) <EBC36C69-C896-3C3D-8589-3E9023E7E56F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib

0x1143d9000 - 0x11480cffb com.apple.vision.FaceCore (3.0.0 - 3.0.0) <F42BFC9C-0B16-35EF-9A07-91B7FDAB7FC5> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore

0x114a25000 - 0x114a73ff7 com.apple.opencl (2.3.59 - 2.3.59) <B49916BA-1D02-3BA6-9986-5A935A3C009B> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL

0x114a91000 - 0x114a9dffb com.apple.AppleFSCompression (56.92.1 - 1.0) <066255FD-DBD1-3041-8DDA-7AFC41C9096D> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression

0x114aab000 - 0x114ac4ff7 com.apple.Ubiquity (1.3 - 289) <C7F1B734-CE81-334D-BE41-8B20D95A1F9B> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity

0x114ade000 - 0x114b0efff com.apple.IconServices (25 - 25.17) <4751127E-FBD5-3ED5-8510-08D4E4166EFE> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s

0x114b3c000 - 0x114b61ff7 com.apple.ChunkingLibrary (2.0 - 155.1) <B845DC7A-D1EA-31E2-967C-D1FE0C628036> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library

0x114b6f000 - 0x114bf0fff com.apple.CoreSymbolication (3.0.1 - 141.0.5) <20E484C4-9F0E-3DF6-BB27-D509859FF57A> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication

0x114c43000 - 0x114c9bff7 com.apple.Symbolication (1.4 - 129.0.2) <56F5E42C-4A23-3D0C-A830-616A03C16725> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion

0x114ce9000 - 0x114d18fff com.apple.DebugSymbols (106 - 106) <E1BDED08-523A-36F4-B2DA-9D5C712F0AC7> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s

0x114d37000 - 0x114d96fff com.apple.framework.CoreWLAN (4.3.3 - 433.48) <1F17FA12-6E84-309D-9808-C536D445FA6E> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN

0x114dd7000 - 0x114e01ff7 libpcap.A.dylib (42) <91D3FF51-D6FE-3C05-98C9-1182E0EC3D58> /usr/lib/libpcap.A.dylib

0x114e15000 - 0x114e7bfff com.apple.framework.CoreWiFi (2.0 - 200.21.1) <5491896D-78C5-30B6-96E9-D8DDECF3BE73> /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi

0x114edc000 - 0x114ee0fff com.apple.CommonPanels (1.2.6 - 96) <6B434AFD-50F8-37C7-9A56-162C17E375B3> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels

0x114ee9000 - 0x114eecfff com.apple.help (1.3.3 - 46) <AE763646-D07A-3F9A-ACD4-F5CBD734EE36> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help

0x114ef3000 - 0x114f05fff com.apple.ImageCapture (9.0 - 9.0) <BE0B65DA-3031-359B-8BBA-B9803D4ADBF4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture

0x114f24000 - 0x114f3cff7 com.apple.openscripting (1.4 - 157) <B3B037D7-1019-31E6-9D17-08E699AF3701> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting

0x114f53000 - 0x114f54ff7 com.apple.print.framework.Print (9.0 - 260) <EE00FAE1-DA03-3EC2-8571-562518C46994> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print

0x114f60000 - 0x114f62ff7 com.apple.securityhi (9.0 - 55005) <446BE1A5-F65F-3ACB-8F33-A8EBFE0D0BD4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI

0x114f6d000 - 0x11512bfff com.apple.GeoServices (1.0 - 702.15.12) <850DC458-20CC-3E16-BB50-7C9FDBA308D3> /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices

0x115283000 - 0x11528dff7 com.apple.ProtocolBuffer (1 - 182.1.3) <82E68598-A8AA-3AF1-843E-2A64F19472D4> /System/Library/PrivateFrameworks/ProtocolBuffer.framework/Versions/A/ProtocolB uffer

0x11529c000 - 0x1160efffb com.apple.WebCore (9537 - 9537.77.4) <9C4E816A-0DAC-31B2-85C3-910164F3E741> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore

0x118613000 - 0x11863ffff com.apple.CoreServicesInternal (184.9 - 184.9) <4DEA54F9-81D6-3EDB-AA3C-1F9C497B3379> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/CoreServicesIn ternal

0x1186b1000 - 0x1186beff4 com.apple.Librarian (1.2 - 1) <F1A2744D-8536-32C7-8218-9972C6300DAE> /System/Library/PrivateFrameworks/Librarian.framework/Librarian

0x1186da000 - 0x1186e2ff3 libCGCMS.A.dylib (599.25.10.1) <9A4FAAD7-1C16-33F8-A615-1DCAB0546E31> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS .A.dylib

0x1196c2000 - 0x1196d7ff3 com.apple.WebInspector (9537 - 9537.77.1) <8D5325D9-EA25-33D1-A3E4-5FAD21CF89DF> /System/Library/PrivateFrameworks/WebInspector.framework/Versions/A/WebInspecto r

0x1196f0000 - 0x1197e2ff7 com.apple.mobiledevice (710.5.73 - 710.5.73) <27761366-7A69-3245-8C37-E408BEF5B4FB> /System/Library/PrivateFrameworks/MobileDevice.framework/MobileDevice

0x119847000 - 0x119918ff1 com.apple.DiskImagesFramework (10.9 - 371.1) <D85430A6-1410-3B5F-9D11-17E2440B786E> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages

0x119978000 - 0x119a57fff libcrypto.0.9.8.dylib (50) <B95B9DBA-39D3-3EEF-AF43-44608B28894E> /usr/lib/libcrypto.0.9.8.dylib

0x119abf000 - 0x119af3fff libssl.0.9.8.dylib (50) <B15F967C-B002-36C2-9621-3456D8509F50> /usr/lib/libssl.0.9.8.dylib

0x119b09000 - 0x119b57ff9 libstdc++.6.dylib (60) <0241E6A4-1368-33BE-950B-D0A175C41F54> /usr/lib/libstdc++.6.dylib

0x119bbe000 - 0x119c76ff7 com.apple.DiscRecording (8.0 - 8000.4.6) <CDAAAD04-A1D0-3C67-ABCC-EFC9E8D44E7E> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording

0x119cde000 - 0x119ce8ff7 libcsfde.dylib (380) <A5CF6F85-0537-399F-968B-1536B1235E65> /usr/lib/libcsfde.dylib

0x119cf3000 - 0x119d38fff libcurl.4.dylib (78.94.1) <88F27F9B-052E-3375-938D-2603E90D8AD5> /usr/lib/libcurl.4.dylib

0x119d48000 - 0x119d79fff com.apple.MediaKit (15 - 709) <23E33409-5C39-3F93-9E73-2B0E9EE8883E> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit

0x119d8b000 - 0x119e16fff libCoreStorage.dylib (380) <DE9B3F8C-045C-3010-9A25-C8CD72F1066B> /usr/lib/libCoreStorage.dylib

0x119e3e000 - 0x119e40fff com.apple.EFILogin (2.0 - 2) <C360E8AF-E9BB-3BBA-9DF0-57A92CEF00D4> /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin

0x119e46000 - 0x119e48ffb libutil.dylib (34) <DAC4A6CF-A1BB-3874-9569-A919316D30E8> /usr/lib/libutil.dylib

0x119e4e000 - 0x119e54fff com.apple.AOSNotification (1.7.0 - 760.3) <7901B867-60F7-3645-BB3E-18C51A6FBCC6> /System/Library/PrivateFrameworks/AOSNotification.framework/Versions/A/AOSNotif ication

0x119e60000 - 0x119e95ffc com.apple.LDAPFramework (2.4.28 - 194.5) <4ADD0595-25B9-3F09-897E-3FB790AD2C5A> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP

0x119ea4000 - 0x119eb4ffb libsasl2.2.dylib (170) <C8E25710-68B6-368A-BF3E-48EC7273177B> /usr/lib/libsasl2.2.dylib

0x119ecd000 - 0x11a12affa com.apple.RawCamera.bundle (5.05 - 743) <362EA30F-3B5A-35C4-9455-339B0FDC89C6> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera

0x11a315000 - 0x11a318ffa libCGXType.A.dylib (599.25.10.1) <9E609F91-BD17-3C51-A877-C80E7183A867> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXTy pe.A.dylib

0x11a8f0000 - 0x11a918ffb libRIP.A.dylib (599.25.10.1) <623091DF-5769-3326-90EB-44EFC8087660> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A .dylib

0x7fff66b76000 - 0x7fff66ba9817 dyld (239.4) <042C4CED-6FB2-3B1C-948B-CAF2EE3B9F7A> /usr/lib/dyld



External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 2

thread_create: 1

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 2654

thread_create: 2

thread_set_state: 0



VM Region Summary:

ReadOnly portion of Libraries: Total=169.3M resident=76.8M(45%) swapped_out_or_unallocated=92.5M(55%)

Writable regions: Total=1.1G written=14.0M(1%) resident=33.1M(3%) swapped_out=0K(0%) unallocated=1.1G(97%)


REGION TYPE VIRTUAL

=========== =======

CG backing stores 136K

CG image 264K

CG shared images 180K

Foundation 4K

JS JIT generated code 8K

JS JIT generated code (reserved) 1.0G reserved VM address space (unallocated)

JS VM register file (reserved) 4096K reserved VM address space (unallocated)

JS garbage collector 256K

Kernel Alloc Once 8K

MALLOC 52.8M

MALLOC (admin) 32K

Memory Tag 242 12K

SQLite page cache 1024K

STACK GUARD 56.1M

Stack 14.7M

VM_ALLOCATE 16.7M

WebKit Malloc 2304K

__DATA 24.2M

__IMAGE 528K

__LINKEDIT 44.1M

__TEXT 125.2M

__UNICODE 544K

mapped file 43.2M

shared memory 4K

=========== =======

TOTAL 1.4G

TOTAL, minus reserved VM space 382.2M




Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f16

Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3032302E4130304C4620

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3032302E4130304C4620

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)

Bluetooth: Version 4.2.6f1 14216, 3 services, 23 devices, 1 incoming serial ports

Network Service: 802.11n WLAN Adapter 2, Ethernet, en4

Serial ATA Device: Hitachi HTS545050B9SA02, 500.11 GB

Serial ATA Device: MATSHITADVD-R UJ-898

USB Device: Hub

USB Device: USB 2.0 Hub

USB Device: 802.11n WLAN Adapter

USB Device: IR Receiver

USB Device: Built-in iSight

USB Device: Hub

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM2070 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Internal Memory Card Reader

Thunderbolt Bus:

MacBook Pro, OS X Mavericks (10.9.4)

Posted on Aug 9, 2014 1:43 AM

Reply
3 replies
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Aug 9, 2014 1:52 PM in response to Edenapple1

You installed the "Genieo/InstallMac" rootkit. The product is a fraud, and the developer knowingly distributes an uninstaller that doesn't work. I suggest the tedious procedure below to disable Genieo. This procedure may leave a few small files behind, but it will permanently deactivate the rootkit (as long as you never reinstall it.)

Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.

Back up all data. You must know how to restore from a backup even if the system becomes unbootable. If you don't know how to do that, or if you don't have any backups, stop here and ask for guidance.

Step 1

In the Applications folder, there may (or may not) be an application named "Genieo". Genieo may be partially installed even if this item is absent. If it's present, select it and open the Finder Info window. If it shows that the Version is less than 2.0, download and install the current version from the genieo.com website. This may seem paradoxical, since the goal is to remove it, but you'll be saving yourself some trouble as well as the risk of putting the system in an unusable state.

There should be another application in the same folder named "Uninstall Genieo". After updating Genieo, if necessary, launch "Uninstall Genieo" and follow the prompts to remove the "newspaper-style home page." Restart the computer.

This step does not completely inactivate Genieo.

Step 2

Don't take this step unless you completed Step 1, including the restart, without any error messages. If you didn't find the Genieo application, or if you couldn't complete Step 1 for any reason, stop here and ask for instructions.

Triple-click anywhere in the line below on this page to select it:

/Library/Frameworks/GenieoExtra.framework

Right-click or control-click the line and select

Services ▹ Reveal in Finder (or just Reveal)

from the contextual menu.

If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

A folder should open with an item named "GenieoExtra.framework" selected. Move that item to the Trash. You'll be prompted for your administrator password.

Move each of these items to the Trash in the same way:

/Library/LaunchAgents/com.genieo.completer.update.plist
/Library/LaunchAgents/com.genieo.engine.plist
/Library/LaunchAgents/com.genieoinnovation.macextension.plist
/Library/LaunchDaemons/com.genieoinnovation.macextension.client.plist
/Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client
/usr/lib/libgenkit.dylib
/usr/lib/libgenkitsa.dylib
/usr/lib/libimckit.dylib
/usr/lib/libimckitsa.dylib
~/Library/Application Support/com.genieoinnovation.Installer
~/Library/LaunchAgents/com.genieo.completer.download.plist
~/Library/LaunchAgents/com.genieo.completer.update.plist

If there are other items with a name that includes "Genieo" or "genieo" alongside any of those listed above, move them as well. There's no need to restart after each one. Some of these items will be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.

Restart and empty the Trash. Don't try to empty the Trash until you have restarted.

Step 3

From the Safari menu bar, select

Safari ▹ Preferences... ▹ Extensions

Uninstall any extensions you don't know you need, including ones called "Genieo" or "Omnibar," and any that have the word "Spigot" or "InstallMac" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.

Your web browser(s) should now be working, and you should be able to reset the home page and search engine. If not, stop here and post your results.

Make sure you don't repeat the mistake that led you to install this software. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad has a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If youever download a file that isn't obviously what you expected, delete it immediately.

You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that the Genieo developer has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. This failure of oversight is inexcusable and has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.

Finally, be forewarned that when Genieo is mentioned on this site, the criminal perpetrator of the scam sometimes shows up under the name "Genieo support." He will tell you to download a fake "uninstaller." As he knows and intends, the uninstaller does not completely remove the malware, and is in fact malware itself.

Reply
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Aug 9, 2014 9:36 PM in response to Edenapple1

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

Don't be put off merely by the seeming complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.

2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can read it yourself without disclosing the contents to me or anyone else.

You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.

You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.

Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

4. Here's a summary of what you need to do, if you choose to proceed:

☞ Copy a line of text in this window to the Clipboard.

☞ Paste into the window of another application.

☞ Wait for the test to run. It usually takes a few minutes.

☞ Paste the results, which will have been copied automatically, back into a reply on this page.

The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.

5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.

6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.

Triple-click anywhere in the line of text below on this page to select it:

PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;/(de|[nst]):/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { print "'${p[41]}'";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$|'${p[41]}'/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { print "'${p[41]}'.plist\t'${p[42]}'";if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p) if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|POSIX sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' /^ +[NP].+ =/h;/^( +D.+[{]|[}])/{ g;s/.+= //p;};' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' '" L*/P*/*loginit*' 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Compon,Ex,Inter,iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t /S*/L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D13 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 14 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-

Copy the selected text to the Clipboard by pressing the key combination command-C.

8. Launch the built-in Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press thereturn key.

9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter

exec bash

and press return. Then paste the script again.

10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press returnthree times at the password prompt. Again, the script will still run.

If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line

[Process completed]

to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.

12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.

If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.

14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.

______________________________________________________________

Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

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Safari crashes

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