tinforest1
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Q: I Phone 5c screen glitches and won't turn back on!

My I Phone 5c (purchased brand new this past March 2014) will randomly glitch and turn off. I'll be in the middle of using it and colors will glitch across the screen, and the screen will slowly fade out and shut off. When I turn it back on, it can take hours for the I Phone 5c to display the lock screen and properly turn on. Even if it does turn back on, as soon as I go to use it again, the process repeats itself! This is very annoying as this was purchased mere months ago brand new and has not suffered any damage what so ever. What should I do? Is this fixable, or do I have to take it into Apple and get a new I Phone 5c? I have insurance and a 1 year warranty on my phone.

iPhone 5c, iOS 7.1.2

Posted on Aug 9, 2014 8:45 AM

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tinforest1

Q: I Phone 5c screen glitches and won't turn back on!

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  • by Allen A,

    Allen A Allen A Aug 11, 2014 8:53 AM in response to tinforest1
    Community Specialists
    Aug 11, 2014 8:53 AM in response to tinforest1

    Hello tinforest1,

     

     

     

    The troubleshooting steps detailed below can help stabilize your iPhone.

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
    8. My issue is still not resolved. What do I do next?
      Contact Apple Support.

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/TS2802

     

     

     

    Cheers,

    Allen