Julius Ita
Level 1 (0 points)

Q: iPhone 4 Randomly Shuts Down and Battery Level Gone Crazy

Hallo,

When i insert my sim my phone goes off and battery level goes down. On restarting my phone it shows no charge/battery level low and goes off again. On removing the sim, the phone restarts normally with no problem,am so confused, what could be the problem ? Please help

iPhone 4, iOS 7.1.2

Posted on Aug 9, 2014 11:08 AM

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Julius Ita

Q: iPhone 4 Randomly Shuts Down and Battery Level Gone Crazy

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  • by griff w,

    griff w griff w Aug 11, 2014 6:55 AM in response to Julius Ita
    Level 4 (3,496 points)
    Aug 11, 2014 6:55 AM in response to Julius Ita

    Hi there Julius Ita,

     

    You may find the troubleshooting steps in the article below helpful.

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/TS2802


    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

    Issue not resolved

    My issue is still not resolved. What do I do next?

    Contact Apple Support.

     

    -Griff W. 

  • by Julius Ita,

    Julius Ita Julius Ita Aug 12, 2014 4:40 AM in response to Julius Ita
    Level 1 (0 points)
    Aug 12, 2014 4:40 AM in response to Julius Ita

    Thanks Griff, tried all that but still got the same funny behavior.

  • by griff w,

    griff w griff w Aug 12, 2014 6:04 AM in response to Julius Ita
    Level 4 (3,496 points)
    Aug 12, 2014 6:04 AM in response to Julius Ita

    Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com

     

     

    -Griff W.