Swampy

Q: After upgrading to iTunes 11.3, can't get iTunes to see library

After upgrading to iTunes 11.3 yesterday, I can't get iTunes to see my library again.  It shows all of my music. movies, etc.. as needing to be downloaded from the Cloud.  The library is still on my machine, and I tried last night to import the folder, but is crapped out somewhere in the middle of the night.  I don't know what I need to do have it see what is on the machine?

Posted on Aug 10, 2014 4:29 AM

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Q: After upgrading to iTunes 11.3, can't get iTunes to see library

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  • by fromsouth,

    fromsouth fromsouth Aug 10, 2014 5:38 AM in response to Swampy
    Level 5 (4,806 points)
    iCloud
    Aug 10, 2014 5:38 AM in response to Swampy

    quite often during itunes update antivirus starts interfering with itunes not being able to communicate with database library file. In the future my recommendation to disable antivirus during itunes update and until computer restart. (Norton, Kasperskiy, Mcafee and sofos are on the list of mine).

    You can try to restart itunes according to that article below( pick choose library option) and find your old database file (xml). according to second article. If you are good and know your computer  it will work. If it does not you ll have to go back to importing folder, just set your computer not to go to sleep in the middle.

     

    http://support.apple.com/kb/HT1589

     

    http://support.apple.com/kb/HT1660