iTunes freezes and crashes when I sync my iPhone5

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user1934 Author

Level 1

0 points

iTunes freezes and crashes when I sync my iPhone5

Help! iTunes freezes and crashes every time I try to sync my iPhone 5. Sometimes it freezes at the start of the sync. Sometimes it successfully backs up the phone and freezes at a later step.

Also, after I connect the phone but before I click on sync, if I click on the Apps tab in iTunes, the program also freezes and crashes.

The same iTunes program (v.11.3.1) on the same desktop computer works just fine when my wife syncs her iPhone 4.

What can I do about this? I'd really appreciate advice.

iPhone 5, Windows 7

Posted on Aug 10, 2014 1:19 PM

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Answer 1

matt00

Level 5

4,041 points

Aug 12, 2014 8:20 AM in response to user1934

Hey user1934,

Thanks for the question. I understand that you are experiencing issues with iTunes when your iPhone 5 is connected and syncing. The following resources may provide a solution:

iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues

http://support.apple.com/kb/TS1717

iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch

http://support.apple.com/kb/TS3219

Thanks,

Matt M.

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