earpods volume controls and mic not working

Question

earpods volume controls and mic not working

I have been using my iPhone 5 phone with the provided earpods for over a year now. Suddenly today the volume controls and the mic do not seem to be working. I am being able to pause and change sound tracks using the middle button on the remote but the volume controls are not functioning and when I tried recording my voice using the earpods, I cannot hear my own voice but only hear disturbance. Someone please provide a solution to this problem. Thank you.

iPhone 5, iOS 7.1.2

Posted on Aug 10, 2014 10:58 PM

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Answer 1

pedro d

Community Specialist

Aug 13, 2014 9:58 AM in response to kirat_dhillon

Hello there, kirat_dhillon.

The following Knowledge Base article offers some great pointers for troubleshooting the stereo headset buttons on your iOS device:

iPhone: Hardware troubleshooting

http://support.apple.com/kb/TS2802

The stereo headset buttons are not functioning properly

Verify the headset being used is compatible with the iPhone.

Verify there is no debris in the headset jack.

Insert the stereo headset and play audio using the Music app. Verify both left and right channels are functioning.

Press the center button to see if it can pause and resume audio.

Make a phone call and see if the microphone is working.

If the issue persists, try another headset.

If the issue persists with another headset, have the iPhone serviced.

My issue is still not resolved. What do I do next?

Contact Apple Support.

Thanks for reaching out to Apple Support Communities.

Cheers,

Pedro.

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