Pages documents won't sync with iCloud.

Question

Level 1

8 points

Pages documents won't sync with iCloud.

Hi,

I'm using Pages 5.2 German edition in my iMac Late 2013 (Mavericks 10.9.4) and documents will not sync up to iWork in the iCloud. Same problem with Numbers. Notes, Calendars, Adressbook and Reminders sync perfectly. Syncing Pages and Numbers documents between my MacBook Air and iWork in the iCloud works perfectly, same for my iPhone and iWork in the iCloud.

I have already browsed several threads in the Apple Forums for iCloud and iWork and none of the mentioned solutions will work.

I hope someone can help me. It is very frustrating.

iMac (21.5-inch, Late 2013), OS X Mavericks (10.9.4)

Posted on Aug 11, 2014 3:05 AM

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Answer 1

jason269

Community Specialist

Aug 13, 2014 9:08 AM in response to joerg228

Hello, joerg228.

Thank you for visiting Apple Support Communities.

I am not sure what solutions you have tried; however, here is an article that you may find helpful when experiencing this issue.

iCloud: Troubleshooting Documents in the Cloud

http://support.apple.com/kb/TS3991

Cheers,

Jason H.

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Answer 2

joerg228 Author

Level 1

8 points

Aug 13, 2014 4:18 PM in response to jason269

Hi jason269,

thank you for your help but the solutions from the article didn't work. The only thing I haven't tried yet is reinstalling the OS.

I'm 😠😕 right now!

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Answer 3

Aug 13, 2014 4:33 PM in response to joerg228

You need to say exactly what you have tried and exactly what hasn't worked, we don't know what you have done.

Do you have all the Applications checked in:

Menu > Apple > System Preferences > iCloud > Documents & Data > Options

If that isn't responding sometimes you have to uncheck them all, restart and check them again.

Peter

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Answer 4

joerg228 Author

Level 1

8 points

Aug 14, 2014 3:38 AM in response to PeterBreis0807

Hi PeterBreis0807,

yes, I have the applications checked in. I have checked them in and out several times and restarted the iMac with them checked in and checked out. I have deleted and reinstalled the iWork apps. I have reset Documents in the Cloud. I have logged out of my account and logged in again. Nothing worked.

I don't use any Internet Security software besides the Mac OS firewall and I switched it on and off and it also didn't help.

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Answer 5

joerg228 Author

Level 1

8 points

Aug 14, 2014 7:35 AM in response to joerg228

I forgot. I also cleared the Mobile Documents folder in the Library. Dragged the documents out and in. Deleted them directly in the Mobile Documents folder and created new documents in the app and again they wont sync up to iCloud.

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Answer 6

Aug 14, 2014 10:32 AM in response to joerg228

Without being able to actually get my hands on your Mac I can't see what else we can suggest other than you take it into an Apple Store, if you can, and have them look at it.

Peter

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