Can't log into The Cloud Wifi with Retina Macbook Pro

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Can't log into The Cloud Wifi with Retina Macbook Pro

Hi there,

I've researched this extensively online but haven't found a solution so far.

Usually, when logging into The Cloud on my iPad Air or iPhone 4S at locations like Caffe Nero, I have no problem connecting: I connect in the device's settings, and then when opening the browser, reach the The Cloud landing page which lets me log on and properly use the Wifi.

The other day I tried doing this with my brand-spanking-new Macbook Pro with Retina (mid-2014), and the landing page just wouldn't show up. So I couldn't log on; internet-enabled apps weren't working and I only had very limited access to Google. I tried both Safari and Chrome and refreshed multiple times.

If anyone has any ideas, I'd hugely appreciate it! Thanks!

MacBook Pro (Retina, 13-inch, Mid 2014), OS X Mavericks (10.9.4), Safari, Chrome

Posted on Aug 11, 2014 4:14 AM

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Answer 1

Aug 11, 2014 5:30 AM in response to amypond

Is the page running Java or somthing else?

Try to log in with another browser.

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Answer 2

Aug 11, 2014 5:30 AM in response to amypond

Is the page running Java or somthing else?

Try to log in with another browser.

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Answer 3

Nov 11, 2014 2:45 PM in response to amypond

Hi there.

I can't help you unfortunately, but I have exactly the same problem. My macbook air mid 2012 used to connect to the Cloud wifi, like my iPhone 5 and iPad 2 still do no problem via the login landing page, but now though the bar at the top of my screen shows me connected, I don't get taken to the landing page (and I can't get there by manually feeding its address in either) and hence can't connect to the internet.

If you do get a resolution I'd obviously be very interested.

Sorry I can't help, but you're not alone with this problem.

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Answer 4

Oct 21, 2016 4:10 AM in response to amypond

Hi,

I don't suppose you ever found a solution to this? I have tried different browsers, restarted my Macbook, adding in a new Network Location etc etc - but I still can never see the The_Cloud landing page in order to get online with their free wifi.

Thanks,

Ben

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