Q: CD DVD print size is missing from Apple print menu options

Hi all,

I wonder if anyone has this same problem I'm trying to fix. Thanks for you input, is much appreciated.

When I bought my Canon Pixma MG 5350 that can print over blank printable CD or DVD, there was an option to choose the CD / DVD size. You could even choose to print 120 or 80 mm sizes. But after a while when I went back to print a DVD, those sizes were gone for good and there was only one size labeled something like "Disk tray G" (my system is not in English so it can be different for you).

I tried it although I didn't know how would this succeed if I had to print a small DVD and it failed. A portion of the DVD was not printed and left blank because the DVD position was moved away from the real tray size, so there was this portion not printed in the DVD but printed over the tray plastic!

I reseted the printer configuration, tried to update it and everything possible but CD / DVD sizes are just gone. I can print using the Canon software, however I'd like to use Apple printer dialog as I'd like to print from Photoshop, Illustrator, Pages etc. directly. My solution now is to export an image and print using the Canon software but this is not how it worked before.

I contacted Canon about this and they are "investigating" this. As the problem is in the generic print options in the System maybe this can be a driver problem or a change. It happens in both an iMac and a Macbook with OSX 10.9.4, everything is updated and working normally. Printer has the latest firmware and software and I reseted the print configuration in the Mac, also reseted the printer to factory defaults, etc.

Does this happen to anyone trying to print CD / DVD from the System print options? Thank you.