jck0109

Q: iCloud login arrow (-->) dimmed out

I use iCloud on my iPhone, iPad Mini, and Lenovo PC (Windows 7), depending on what device I am using.  Today I am on my PC and I cannot log into iCloud.  iCloud is NOT rejecting my credentials (and I have triple checked them).  The problem is that the right-facing arrow (-->) in the iCloud login window is dimmed out; I cannot proceed.  This happened maybe 3 weeks ago, too.  Tried all day; even rebooted.  Next day, it worked fine, without any changes that I know of, and has worked since. Until today.   Does anyone know how to solve this?  Thank you.

Windows 7, Lenovo PC

Posted on Aug 11, 2014 11:06 AM

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Q: iCloud login arrow (-->) dimmed out

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  • by jck0109,

    jck0109 jck0109 Aug 12, 2014 6:01 PM in response to jck0109
    Level 1 (0 points)
    Aug 12, 2014 6:01 PM in response to jck0109

    I still cannot log into iCloud on my PC today.  My Apple credentials have not changed recently.  Yet I could log into iCloud on my PC okay last week.  I would be nice to get some help with this problem.  I miss iCloud on my PC.  Thank you.

  • by Brett L,

    Brett L Brett L Aug 13, 2014 6:56 AM in response to jck0109
    Community Specialists
    Aug 13, 2014 6:56 AM in response to jck0109

    Hi jck0109,

     

    If you are having difficulties logging in to iCloud as you describe, I would suggest troubleshooting with the steps in this article -

     

    iCloud: Account troubleshooting

    http://support.apple.com/kb/TS3988

     

    Thanks for using Apple Support Communities.

     

    Best,

     

    Brett L

  • by jck0109,

    jck0109 jck0109 Aug 15, 2014 7:46 AM in response to Brett L
    Level 1 (0 points)
    Aug 15, 2014 7:46 AM in response to Brett L

    Hello, Brett L,

     

    My apologies; I did not specify my problem clearly.  I've been able, right along, to log into the iCloud Control Panel without a problem (Start Menu > All Programs > iCloud > iCloud).  It is the iCloud website that I have intermittently not been able to log into (https://www.icloud.com).  This is where the iCloud login arrow (-->) has been dimmed out, for days at a time, preventing me from proceeding with the login to access my iCloud calendar, etc. from my PC.

     

    But it started working again yesterday; and I am logged into the iCloud website okay today, as well.  I did not change my Apple ID login, nor did I change any iCloud settings or any other settings on my computer.  After 3 days of not being able to log into the iCloud website, I can log into it again.

     

    This is the same thing that happened about 3 weeks ago:  I could not log into the iCloud website for 2 or 3 days; and then I could.

     

    Brett L, thank you for your reply.  However, I could not find anything in the link that you sent me that addresses this problem.  If I am missing something, please let me know; and if you have anything else to share with me, I would appreciate it.  I would like to know what is going on so that the problem could be fixed for good.  Thank you again.

     

    Jack

  • by jck0109,

    jck0109 jck0109 Aug 18, 2014 9:58 AM in response to jck0109
    Level 1 (0 points)
    Aug 18, 2014 9:58 AM in response to jck0109

    What the heck?!  I'm locked out of iCloud.com again today, after being able to use it since last Thursday.  Same problem:  The right-facing arrow (-->) in the iCloud login window is dimmed out and I cannot proceed with the login.  Does anyone know why this happening?  Thank you.