Stuck on battery screen with one red line.

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Stuck on battery screen with one red line.

Last night I was watching YouTube videos on my iPhone 5 until it got down to about 3% and died. I went and plugged it in to the charger. I waited a couple hours and checked on it. Since it still only had one red line i left it charging and went to sleep. I woke up and it still only had one red line. I tried charging it on my laptop. My iTunes didn't recognize the phone.I have tried rebooting it with no luck. It's been about 10 hours(from 3am to 1pm) and it has been continuously charging. I do not have a Mac computer and I have had this phone for more than a year(the apple iPhone warranty is, I believe, 1 year). What should I do to fix it?

iPhone 5, iOS 7.1.2

Posted on Aug 11, 2014 1:32 PM

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Answer 1

Nubz N.

Community Moderator

Aug 13, 2014 7:54 AM in response to dijillae

Hi dijillae,

You are doing the right thing by trying to charge your iPhone with different sources. There are a few more things to try in this article. Of course you can skip the steps you have tried.

iPhone and iPod touch: Charging the battery

http://support.apple.com/kb/HT1476

If your battery doesn't charge, or if your device shows a low-battery image, black screen, or "accessory not supported" alert, follow these steps.

Inspect the connector at the bottom of the phone:

Make sure that there are no bent pins in the connector.

Make sure that the connector is free from debris.

If there are bent pins or debris, please contact Apple Support.

Otherwise, continue troubleshooting.

Make sure that the outlet you're using works.

Make sure that the Apple USB cable and Apple USB power adapter work.

Plug the device in to power and let it charge until your device turns on. This could take between 10 and 30 minutes. If you don't have an Apple USB power adapter, try connecting to a computer's high-power USB 2.0 port (not a keyboard). The computer must be on.

If the device still exhibits an issue, try turning your device off and then on again while connected to power.

If the issue persists, please contact Apple Support.

Note step 5 says to turn it off and on again while connected to power.

Thank you for visiting Apple Support Communities.

Nubz

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