Q: how do i redeem a gift card i got over email

Hey aspensegelken,

Thanks for the question. It sounds like you received an iTunes Gift via email, and wish to redeem it. In the email, there should be a “Redeem Now” button as displayed in the following image:

 

via Apple - iTunes - Give the gift of music and more.

https://www.apple.com/itunes/gifts/

If you are still having issues, you can ask the sender to resend the gift or you can contact us for additional assistance:

Resend iTunes Gifts

http://support.apple.com/kb/HT1541

If you can't redeem your iTunes Gift Card or code

http://support.apple.com/kb/HT6021

Thanks,

Matt M.