amr matrix
Level 1
(0 points)
Q: My iPhone 5c when you insert sim card ask message:
me iphone 5c when you insert sim card ask message
The SIM card inserted in this iPhone does not appear to be supported.
The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.
Please help me thank you very much.
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stevejobsfan0123
Level 8
(43,827 points)
It means your phone is locked to a different carrier than the one you are trying to use it on. Call Apple, tell them the IMEI number of the phone (it's printed on the back of the phone), and they should be able to tell you who it's locked to. You need to contact that carrier to have it unlocked.
