Mac Pro Mid 2010 keeps restarting after installing OSX Mavericks

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Level 1

4 points

Mac Pro Mid 2010 keeps restarting after installing OSX Mavericks

Hello,

my Mac Pro Mid 2010 started quitting and restarting after installing the Mavericks OSX. I was thinking about wiping out the drive and reinstalling OS X Mountain Lion but thought I should see if anyone else is experiencing these issues before going that route.

It just intermittently restarts and it tries to restart multiple times before it will actually start up again. It's not issuing a crash report. It just quits out and restarts. It started doing this just at initial startup. It now will quit and restart at any given time and it will take multiple times attempting to start before it actually starts up. I've even had to shut it down because it would going through that startup sequence without starting. No perceivable pattern as to why this is occurring. No specific programs that it occurs in. The only thing I know for certain is that it started happening after installing Mavericks OSX – OSX Mountain Lion was fine. I also made sure to unistall Mountain Lion before installing Mavericks with those potential issues of trying to install one operating system over another. Any thoughts would be appreciated.

Specs for Mac Pro Mid 2010:

- 2 x 2.66 GHz 6-Core Intel Xeon

- 14 GB 1333 MHz DDR3 ECC

- ATI Radeon HD 5770 1024 MB

- OS X 10.9.2

Mac 2 x 2.66 GHz 6-Core Intel Xeon-OTHER, OS X Mavericks (10.9.2), System Fonts Not Loading

Posted on Aug 11, 2014 3:27 PM

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Answer 1

Best reply

Carolyn Samit

Level 10

165,615 points

Aug 11, 2014 3:32 PM in response to Kubb

v10.9.2 ... that needs updating.

Startup your Mac while holding down the Command + R keys.

From there you can access the built in utilities to restore OS X using OS X Recovery.

That will update your Mac to v10.9.4.

** If you have anti virus software installed, that can can cause erratic system behavior on a Mac.

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Answer 2

Linc Davis

Level 10

209,547 points

Aug 11, 2014 5:54 PM in response to Kubb

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

Step 1

For this step, the title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter "BOOT_TIME" (without the quotes.)

Each message in the log begins with the date and time when it was entered. Note the timestamps of the BOOT_TIME log messages, which refer to the times when the system was started. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Select the messages logged before the boot, during the time something abnormal was happening. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

For example, if the system was unresponsive or was failing to shut down for three minutes before you forced a restart, post the messages timestamped within three minutes before the boot time, not after. Please include the BOOT_TIME message at the end of the log extract—not at the beginning.

If there are long runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.

When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Some private information, such as your name, may appear in the log. Anonymize before posting.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Step 2

In the Console window, select

DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports

(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar.

There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". A shutdown stall report has a name that ends in ".shutdownstall". Select the most recent of each, if any. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot. It's possible that none of these reports exists.

I know the report is long, maybe several hundred lines. Please post all of it anyway.

If you don't see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

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Answer 3

Eric Root

Level 10

684,039 points

Aug 12, 2014 1:24 PM in response to Kubb

Restart - computer spontaneously restarts

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Answer 4

Kubb Author

Level 1

4 points

Aug 12, 2014 9:01 PM in response to Linc Davis

Hello Linc,

I followed your instructions. I have information for the BOOT_TIME and for SYSTEM DIAGNOSTICS sections. I've included all within one post with heading separators between the two sections. I wasn't sure if you needed this posted as two separate posts or not. If this isn't correct, please let me know and I'll do again. Hopefully I didn't pull too much content for the BOOT_TIME section. I was trying to search for enough diverse content that would clearly represent what might be occurring. It was also challenging to choose content for the BOOT_TIME section though because there was no time-stamped content close to the time of BOOT_TIME time stamp. The last time I restarted my system was hours before I attempted your exercise. And, I haven't experienced "crashing" more than it just automatically restarts in the middle of things. I wonder if that's why there were no .crash reports? There was only a list of .panic reports so that's what I provided. Thanks for your help Linc.

STEP 1 - BOOT_TIME:

8/12/14 1:58:29.000 PM kernel[0]: Fixing incorrect zfree from zone kalloc.32 to zone kalloc.64

8/12/14 1:58:46.987 PM WindowServer[104]: Display 0x2b2840d1: Unit 1; ColorProfile { 3, "DELL 2408WFP"}; TransferFormula (1.000000, 1.000000, 1.000000)

8/12/14 1:58:54.698 PM DMProxy[194]: CGSServiceForDisplayNumber: Invalid display 0x2b2840d0

8/12/14 2:00:51.000 PM kernel[0]: Fixing incorrect zfree from zone kalloc.32 to zone kalloc.64

8/12/14 2:00:51.000 PM kernel[0]: *** kernel exceeded 500 log message per second limit - remaining messages this second discarded ***

8/12/14 2:01:04.666 PM WindowServer[120]: Display 0x2b2840d1: Unit 1; ColorProfile { 3, "DELL 2408WFP"}; TransferFormula (1.000000, 1.000000, 1.000000)

8/12/14 2:01:12.000 PM kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=254[GoogleSoftwareUp] final status 0x0, allowing (remove VALID) page

8/12/14 2:01:13.811 PM WiFiKeychainProxy[237]: [NO client logger] <Nov 10 2013 18:30:13> WIFICLOUDSYNC WiFiCloudSyncEngineRegisterCallbacks: WiFiCloudSyncEngineCallbacks version - 0, bundle id - com.apple.wifi.WiFiKeychainProxy

8/12/14 2:01:20.859 PM NotificationCenter[243]: Failed to mmap file. The file has zero length.

8/12/14 2:01:23.997 PM com.apple.audio.DriverHelper[279]: The plug-in named BluetoothAudioPlugIn.driver requires extending the sandbox for the mach service named com.apple.bluetoothaudiod.

8/12/14 2:01:27.000 PM kernel[0]: Fixing incorrect zfree from zone kalloc.32 to zone kalloc.64

8/12/14 2:15:33.763 PM quicklookd[2724]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0x203] flags: 0x8 binding: FileInfoBinding [0x103] - extension: mp4, UTI: public.mpeg-4, fileType: ???? request size:16 scale: 1

8/12/14 2:15:39.000 PM kernel[0]: Sandbox: coreaudiod(264) deny file-read-metadata /Library/Audio/Plug-Ins/Components/UVIWorkstationAU.component

8/12/14 2:42:17.839 PM QuickLookUIHelper[2874]: *** Throwing exception err=-536870174 type=3 PlugInDevice.cpp line 81

8/12/14 2:42:17.851 PM sandboxd[145]: ([2874]) QuickLookUIHelpe(2874) deny iokit-open com_motu_driver_PCIAudio_UC

8/12/14 2:53:26.000 PM kernel[0]: firefox (map: 0xffffff803dc844b0) triggered DYLD shared region unnest for map: 0xffffff803dc844b0, region 0x7fff91200000->0x7fff91400000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

8/12/14 2:55:19.376 PM plugin-container[2917]: Just logged in, send prefs down to 0 drivers

8/12/14 2:55:19.376 PM plugin-container[2917]: Adding ConsoleUID 501 to dictionary

8/12/14 2:55:21.182 PM plugin-container[2917]: CoreText performance note: Client called CTFontCreateWithName() using name "Myriad Pro" and got font with PostScript name "MyriadPro-Regular". For best performance, only use PostScript names when calling this API.

8/12/14 2:55:32.503 PM com.apple.launchd.peruser.501[200]: (com.apple.PackageKit.InstallStatus) Throttling respawn: Will start in 10 seconds

8/12/14 2:55:32.960 PM plugin-container[2917]: PlugInDevice::~PlugInDevice

8/12/14 2:55:33.790 PM WindowServer[120]: CGXGetConnectionProperty: Invalid connection 63027

8/12/14 2:55:33.807 PM com.apple.launchd[1]: (com.apple.MailServiceAgent[2714]) Exited: Killed: 9

8/12/14 2:55:33.812 PM loginwindow[80]: ERROR | -[Application setAppContext:] | Unable to get PID for context [0,118813]

8/12/14 2:55:33.814 PM com.apple.launchd[1]: (com.apple.ShareKitHelper[282]) Exited: Killed: 9

8/12/14 2:55:33.816 PM com.apple.launchd.peruser.501[200]: ([0x0-0x27027].com.apple.AppleSpell[2673]) Exited: Killed: 9

8/12/14 2:55:33.886 PM Core Sync[373]: NSDistantObject (0x1088026a0) is invalid (no connection)

8/12/14 2:55:34.305 PM sessionlogoutd[2929]: sessionlogoutd Launched

8/12/14 2:55:34.314 PM sessionlogoutd[2929]: DEAD_PROCESS: 80 console

8/12/14 2:55:34.335 PM fseventsd[86]: Events arrived for /Volumes/Mac OS X Install ESD after an unmount request! Re-initializing.

8/12/14 2:55:34.335 PM fseventsd[86]: creating a dls for /Volumes/Mac OS X Install ESD but it already has one...

8/12/14 2:55:34.612 PM shutdown[2930]: halt by _coreaudiod:

8/12/14 2:55:34.000 PM kernel[0]: Kext loading now disabled.

8/12/14 2:55:34.000 PM kernel[0]: Kext unloading now disabled.

8/12/14 2:55:34.000 PM kernel[0]: Kext autounloading now disabled.

8/12/14 2:55:34.000 PM kernel[0]: Kernel requests now disabled.

8/12/14 2:55:34.612 PM shutdown[2930]: SHUTDOWN_TIME: 1407880534 611700

8/12/14 2:55:34.625 PM Creative Cloud[252]: XPC error messaging com.apple.IconServicesAgent: Connection invalid

8/12/14 7:30:33.000 PM bootlog[0]: BOOT_TIME 1407897033 0

STEP 2 - SYSTEM DIAGNOSTIC REPORT:

Tue Aug 12 19:30:48 2014

panic(cpu 0 caller 0xffffff801f8dc24e): Kernel trap at 0xffffff801fc51e48, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0xffffff803f930ec0, CR3: 0x0000000022630000, CR4: 0x00000000000206e0

RAX: 0xffffff803ebc9f80, RBX: 0x0000000000000070, RCX: 0xffffff801ff034d0, RDX: 0xffffff803f915588

RSP: 0xffffff81c98d3c10, RBP: 0xffffff81c98d3c40, RSI: 0x0000000000010002, RDI: 0x0000000000000001

R8: 0x0000000000000000, R9: 0x0000000000000039, R10: 0xffffff801ff03770, R11: 0x0000007e3672c41b

R12: 0xffffff801ff034d0, R13: 0xffffff803f8dc2c0, R14: 0xffffff803f915580, R15: 0xffffff803f930ec0

RFL: 0x0000000000010286, RIP: 0xffffff801fc51e48, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0xffffff803f930ec0, Error code: 0x0000000000000000, Fault CPU: 0x0

Backtrace (CPU 0), Frame : Return Address

0xffffff81c98d38a0 : 0xffffff801f822f79

0xffffff81c98d3920 : 0xffffff801f8dc24e

0xffffff81c98d3af0 : 0xffffff801f8f3746

0xffffff81c98d3b10 : 0xffffff801fc51e48

0xffffff81c98d3c40 : 0xffffff801fc8bffe

0xffffff81c98d3c80 : 0xffffff801fc8c1fd

0xffffff81c98d3cb0 : 0xffffff7fa01e49aa

0xffffff81c98d3ce0 : 0xffffff7fa01e48dc

0xffffff81c98d3d10 : 0xffffff7fa0144068

0xffffff81c98d3d70 : 0xffffff7fa0142c85

0xffffff81c98d3da0 : 0xffffff7fa0141646

0xffffff81c98d3dd0 : 0xffffff7fa01bfc43

0xffffff81c98d3e20 : 0xffffff7fa0140b8b

0xffffff81c98d3e50 : 0xffffff801fc956ef

0xffffff81c98d3ea0 : 0xffffff801fc952af

0xffffff81c98d3f30 : 0xffffff801fc90e89

0xffffff81c98d3f70 : 0xffffff801fc95e03

0xffffff81c98d3fb0 : 0xffffff801f8d7417

Kernel Extensions in backtrace:

com.apple.iokit.IOAudioFamily(1.9.7f2)[092DA230-DD20-3369-A32B-E162A496C638]@0x ffffff7fa013d000->0xffffff7fa016bfff

dependency: com.apple.kext.OSvKernDSPLib(1.14)[7C60EDB3-7527-3412-B424-C9A667A65B92]@0xffff ff7fa012b000

com.motu.driver.PCIAudio(1.6)[00000000-0000-0000-0000-000000000000]@0xffffff7fa 01be000->0xffffff7fa0223fff

dependency: com.apple.iokit.IOAudioFamily(1.9.7fc2)[092DA230-DD20-3369-A32B-E162A496C638]@0 xffffff7fa013d000

dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff 7f9febe000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

13E28

Kernel version:

Darwin Kernel Version 13.3.0: Tue Jun 3 21:27:35 PDT 2014; root:xnu-2422.110.17~1/RELEASE_X86_64

Kernel UUID: BBFADD17-672B-35A2-9B7F-E4B12213E4B8

Kernel slide: 0x000000001f600000

Kernel text base: 0xffffff801f800000

System model name: MacPro5,1 (Mac-F221BEC8)

System uptime in nanoseconds: 26153387208

last loaded kext at 18269508545: com.apple.driver.AppleMikeyHIDDriver 124 (addr 0xffffff7fa10fa000, size 20480)

loaded kexts:

com.Cycling74.driver.Soundflower 1.5.1

com.motu.driver.PCIAudio 1.6 58373

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleMikeyDriver 2.6.3f4

com.apple.driver.AppleHDAHardwareConfigDriver 2.6.3f4

com.apple.driver.AppleHDA 2.6.3f4

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.driver.AppleMCCSControl 1.2.5

com.apple.kext.AMDFramebuffer 1.2.4

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.iokit.IOBluetoothUSBDFU 4.2.6f1

com.apple.AMDRadeonX3000 1.2.4

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.6f1

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleLPC 1.7.0

com.apple.kext.AMD5000Controller 1.2.4

com.apple.driver.AppleIntelMCEReporter 104

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.6.0

com.apple.iokit.SCSITaskUserClient 3.6.6

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.AppleUSBHub 683.4.0

com.apple.driver.AppleFWOHCI 5.0.2

com.apple.driver.Intel82574L 2.6.2b1

com.apple.driver.AirPort.Brcm4331 700.20.22

com.apple.driver.AppleAHCIPort 3.0.5

com.apple.driver.AppleUSBEHCI 660.4.0

com.apple.driver.AppleUSBUHCI 656.4.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.driver.AppleIntelCPUPowerManagement 217.92.1

com.apple.driver.DspFuncLib 2.6.3f4

com.apple.vecLib.kext 1.0.0

com.apple.iokit.IOSurface 91.1

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.iokit.IOBluetoothFamily 4.2.6f1

com.apple.iokit.IOAcceleratorFamily 98.22

com.apple.driver.AppleSMBusController 1.0.12d1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.6f1

com.apple.driver.AppleHDAController 2.6.3f4

com.apple.iokit.IOHDAFamily 2.6.3f4

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.iokit.IOAudioFamily 1.9.7fc2

com.apple.kext.OSvKernDSPLib 1.14

com.apple.kext.AMDSupport 1.2.4

com.apple.AppleGraphicsDeviceControl 3.6.22

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleSMC 3.1.8

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.7.1d6

com.apple.driver.AppleUSBHIDKeyboard 170.15

com.apple.driver.AppleHIDKeyboard 170.15

com.apple.iokit.IOUSBHIDDriver 660.4.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6

com.apple.iokit.IOUSBMassStorageClass 3.6.0

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.driver.AppleUSBComposite 656.4.1

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOAHCISerialATAPI 2.6.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IOUSBUserClient 660.4.2

com.apple.iokit.IO80211Family 640.36

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.6.5

com.apple.iokit.IOUSBFamily 683.4.0

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.11.1

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOReportFamily 23

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.pthread 1

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Answer 5

Linc Davis

Level 10

209,547 points

Aug 12, 2014 9:08 PM in response to Kubb

The panic was apparently caused by the MOTU device or its software, maybe with help from one or more of the other third-party system modifications you've installed. I suggest you disconnect the device, back up all data, and then remove the software according to the developer's instructions. Restart and see whether there's an improvement. If there isn't, post your results.

Reply

Answer 6

Kubb Author

Level 1

4 points

Aug 16, 2014 7:06 PM in response to Linc Davis

Linc,

I contacted MOTU. It appears that one of the driver's related to the software was out of date. Once updated, the system seems to be functioning properly again. I'm going to run a few more tests but I think my issue is solved. If not for your pointing me in the proper direction, I may not have figured this out. Thanks for your incredibly detailed direction and insight into my problem! I hope the days are good to you!

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Answer 7

Linc Davis

Level 10

209,547 points

Aug 16, 2014 8:37 PM in response to Kubb

Thanks for the kind words.

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