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Unapproved Caller.

Everything was fine. I can not start my MacBook Air with Maverick X. It says ... unapproved caller securityagent may only be invoked by apple software.

iPhone 4, iOS 7.0.3

Posted on Aug 11, 2014 8:08 PM

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Aug 13, 2014 3:24 PM in response to Legalsteps

Michele Hermet

May 10, 2014 7:12 PM

in response to Ngairebarbara

This is the only thing that worked for me, and believe me, short of blaming hardware, I tried many things!


After doing lots of reading everywhere and trial and error, and getting very frustrated about this stupid "Ununapproved caller" apple message this is what worked for me:

(Please pay close attention to the way the text is written and when there is a space. If you don't enter it exactly, it won't work)


- Start on single user mode: Hit the Command and S keys at start-up


Wait until the writing stops completely


-At the line, type (after root): /sbin/fsck -fy (space after the k)

Hit the ENTER key


wait until it finishes and says "... appears to be OK"


next, type: /sbin/mount -uw / (space after the t and after the w)

Hit the ENTER key


then type: rm -Rf /var/folders/* (space after the m and the f)


Hit the ENTER key


Run FSCK again (I did, just in case, but you may not have to):

/sbin/fsck -fy


Finally, type REBOOT, hit ENTER and wait until computer starts.


Hope it works for you all as well as it did for me!

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Dec 5, 2014 6:44 AM in response to Legalsteps

I got this message "Unapproved Caller" for the first time in April 2014 on my MacBook Pro 13" early-2011. I was using Chrome and suddenly Chrome stopped working and all other things too. I have two drives, one SSD for the OS and one HDD for other things.


I formatted my main drive (SSD) twice or maybe three times, but still after couple of times the message came back and back and back... I was, as always, stubborn and thought it was the fault of my system, not of its wiring (read: SATA-cable). So sometimes booting my Macbook became a race/game against the clock in which I deleted the /var/folders/etc like some suggested. But the message came back as usual.


****, I DJ sometimes and just before a gig my Macbook just died on me... Had to reinstall the OS and I was very nervous... But eventually the OS reinstalled. Anyways...


Then, I formatted my HDD together with the SSD and installed Mac OS X Lion (had to do Internet Recovery) on my SSD. Ta da! Mac was working good 🙂. But, you would've guess it by now; Unapproved Caller came back. And after some time, my Macbook stopped booting at all! So I took it to the Apple Store in Amsterdam (Netherlands), to one of their not-so-Genius bars. The guy there hasn't see the message ever and his superiors neither. He tested my Macbook and the test said that my SSD was the problem!!! Mind you, I have a Windows PC and the SSD is a Samsung one. I checked its health via Samsung Magician and it said it was alright. So he said he couldn't take my Macbook for reparation. F*ckers. I knew there was nothing wrong with my Mac.


After a couple of days Disk Utility couldn't recognize my SSD anymore, only my HDD in the Opti-bay. ****** even more. So, I purchased a new SATA-cable, after reading all these problems regarding the "Unapproved Caller" message. I was very skeptical, but general opinion was that in Apple's batch of MacBook Pros of early-2011, there were problems with SATA-cables.


A couple of weeks ago I installed the new SATA-cable very securely and prayed that Internet Recovery should work. It worked! Now, I'm back up and running and just punching myself for the head that I hadn't purchased the SATA-cable much, much earlier.


I believe that the only way in which you could get rid of all issues, is by simply purchasing a new SATA-cable!!! I don't know any technical details, but now my Macbook is just working like it did before my issues.

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Unapproved Caller.

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