Q: I purchased a gift card and it is not allowing me to use it because it keep asking me for a  security question, please help

Alternatives for Help Resetting Security Questions and/or Rescue Mail

     1. If you have a valid rescue email address, then use this procedure:

         Rescue email address and how to reset Apple ID security questions.

     2. Fill out and submit this form. Select the topic, Account Security. You must

         have a Rescue Email to use this option.

     3. This is the only option if you do not already have a valid Rescue Email.

         These are telephone numbers for contacting Apple Support in your country.

         Apple ID- Contacting Apple for help with Apple ID account security. Select

         the appropriate country and call. Ask to speak to the Account Security Team.

     4. Account security issues almost always require you to speak directly to an

         Apple representative to securely establish your identity as the account holder.

         You can set it up so that Apple calls you, either immediately or at a time

         convenient to you.

            1. Go to www.apple.com/support.

            2. Choose Contact Support and click Contact Us.

            3. Choose Other Apple ID Topics and choose the appropriate topic for

                your issue.

            4. Follow the onscreen instructions.

         Note: If you have already forgotten your security questions, then you cannot

         set up a rescue email address in order to reset them. You must set up

         the rescue email address beforehand.

Your Apple ID: Manage My Apple ID.

                        Apple ID- All about Apple ID security questions.

If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps on this page will give you a reset link on your account : http://support.apple.com/kb/HT6170 - if you have only one security question on your account then you should also be able to reset it

If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.

Contacting Apple about account security : http://support.apple.com/kb/HT5699

When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620

Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570