Q: grey screen with ios 6 written on it with a 'i' button that pops out a blue box.when i go it it looks like recovery mode and tells ... grey screen with ios 6 written on it with a 'i' button that pops out a blue box.when i go it it looks like recovery mode and tells me to connect to itunes more
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Helpful answers
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Aug 14, 2014 9:12 AM in response to PeterRinby brenden dv,Hi PeterRin,
If you are in Recovery Mode and it is not recognizing the SIM card that is in the iPhone, you may want to try the troubleshooting steps outlined in the following article (not all steps may be applicable for a phone in this condition):
iPhone: Troubleshooting No SIM
http://support.apple.com/kb/TS4148
If it is recognizing the SIM card but is having issues activating, possibly with a message about the SIM card not being supported, you may find this article more useful:
Get help activating your iPhone
http://support.apple.com/kb/ts3424
Regards,
- Brenden

