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Q: Can't restore iPad (3rd generation) Wi-Fi + Cellular (VZ)

Model: iPad (3rd generation) Wi-Fi + Cellular (VZ)

Non Jail-broken.

 

I have tried to use iTunes to restore the iPad through restore mode and it gives me error 9 when using my Macbook Pro, and it gives me error 14 when using Windows 7 desktop. 

 

I have good internet connection.  I have good USB cable (oem, plugged in directly into desktop tower/laptop). 

 

I have also tried downloading previous firmware and using Shift click/option-command click on restore button via iTunes and choosing specific file to restore the iPad. 

 

Anything else I can do to fix this iPad?

 

Doing research on error codes on Apple's website: 

error 9:  security error?

error 14:  usb cable error?

I am not sure why these codes are coming up...

 

How can i get iTunes to complete the restore process.  I dont care about any of the data that was on the iPad.  All my photos are on cloud and backed up on Macbook Pro via iPhone.  It was all synced prior to this happening to the iPad...

Posted on Aug 12, 2014 1:41 AM

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Q: Can't restore iPad (3rd generation) Wi-Fi + Cellular (VZ)

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  • by alex_h1,

    alex_h1 alex_h1 Aug 14, 2014 8:57 AM in response to TonyTechSupport
    Community Specialists
    Aug 14, 2014 8:57 AM in response to TonyTechSupport

    Hello TonyTechSupport,

     

    Thanks for using Apple Support Communities.

     

    Please follow the steps below to troubleshoot error 14 in iTunes.

     

    Check your USB connections

    Related errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4005, 4013, 4014, or “invalid response."

    If the USB connection between your device and computer is interrupted, you may be unable to update or restore.

    To narrow down the issue, you can also change up your hardware:

    If you're still seeing the error message, check for hardware issues by following the next section.

    Check for hardware issues

    Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.

    1. Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
    2. Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
    3. Confirm that your security software and settings are allowing communication between your device and update servers.
    4. If you still see the error message when you update or restore, contact Apple support.

     

    Resolve iOS update and restore errors

    http://support.apple.com/kb/TS3694#14

     

    Take care,

    Alex H.