heeelppp
Level 1 (0 points)

Q: Ipad 2 wont restore and i've tried the solutions apple gave, help!!!

Hi I have tried putting my Ipad 2 back to its factor y settings and now all it shows is the connect to Itunes symbol on it, Ive connected it many times and when i plug it in it says that my ipad is in recovery mode and I have to press restore, So i press Restore Ipad and click the Restore nd Update button, it then tells me "Extracting Software" and then "Preparing Ipad for restore" and then it just stops and says "The iPad Could not be restored. An unknown error occured(3014) and it redirects you to this page support.apple.com/kb/TS4451

I have a Windows 8 laptop so i go onto the microsoft help page and do everything it says, update the itunes software and then reset all the Host files. Yet it still does the same thing when I try to restore the Ipad, It is extremely annoying and I've been trying for days and it is still stuck on that connect to itunes screen, help please!!!

iPad 2, Windows 8

Posted on Aug 12, 2014 4:44 AM

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heeelppp

Q: Ipad 2 wont restore and i've tried the solutions apple gave, help!!!

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  • by matt00,

    matt00 Aug 14, 2014 8:35 AM in response to heeelppp
    Level 5 (4,015 points)
    Aug 14, 2014 8:35 AM in response to heeelppp

    Hey heeelppp,

     

     

    Thanks for the question. I understand you are receiving error 3014 when attempting to restore your iPad while in recovery mode. I also see that you have already found the article relating to this error:

     

    Error 3194, Error 17, or "This device isn't eligible for the requested build"

    http://support.apple.com/kb/TS4451

     

    I see you attempted to hosts file troubleshooting, did you try the steps pertaining to firewalls and security software? If not, I would definitely give those a go:

     

    Address TCP/IP filtering, firewall, or security software

    If you have TCP/IP filtering, firewall, or security software installed on your computer, follow these steps.

     

    1. Follow these steps to configure or temporarily uninstall your security software.

     

    2. Bypass your Internet router. Some routers might block iTunes from accessing the update server. If you're using a router that isn't manufactured by Apple, try these steps.

      - Disconnect from your wired or wireless router.

      - Use an Ethernet cable to connect directly to your modem.

      - Restart your computer and modem. Contact your Internet service provider for instructions on using your modem.

      - Be sure you have a working Internet connection by visiting www.apple.com. See these steps for help or contact your Internet service provider.

      - If your Internet connection is working, try to update or restore your iOS device again.

     

     

    If you have already attempted the steps above and your issue is not resolved, I would recommend restoring your device on another computer, as outlined in the article.

     

     

    Thanks,

     

    Matt M.