I received the following error message when I tried to manually sync my iPod to iTunes: "The iPod “Richard’s iPod” cannot be synced. A duplicate file name was specified."
How do I rectify this? Thank you.
iPod classic 160GB (Late 2009), Windows 7
Hi bestbutter,
The error message you are getting when trying to sync your iPod typically occurs when there is a conflict with a third-party iTunes plug-in. See this article for hot to troubleshoot -
iTunes: Troubleshooting issues with third-party iTunes plug-ins
http://support.apple.com/kb/TS3430
Thanks for using Apple Support Communities.
Best,
Brett L
Many thanks Brett. But I've tried opening iTunes in safe mode (per the article from your link) using shift/control, and all I receive is a box asking my permission for Apple to make changes to my computer. I click ok, then iTunes opens as usual, with no other dialog box or alert. Then when I connect my iPod, the problem's still the same:
"... cannot be synced. A duplicate file name was specified."
Grateful for your continued help.
Cheers, Richard
Brett, could you please let me know how else I can resolve this issue (please see my last post)?
Looking forward to hearing from you.
Best, Richard
Problem syncing iPod to iTunes
