HT201195: If you can't redeem your iTunes or Apple Music Gift Card or content code

Learn about If you can't redeem your iTunes or Apple Music Gift Card or content code
Appleselena262
Level 1 (0 points)

Q: I purchased my itunes card manually entered the code and it is rejected saying that I need to redeem it at the store.  went back to the store and they say it has already been activated.  What do I do?


I purchased an iTunes card and manually entered the code into my ipad.  It was rejected and I was told to redeem the card at the Canadian store.  I went back to the store and they say that the card has already been activated.  What do I do?

iPad 2, iOS 7.1.2, Itunes Card isn't activated

Posted on Aug 13, 2014 10:09 AM

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Appleselena262

Q: I purchased my itunes card manually entered the code and it is rejected saying that I need to redeem it at the store.  went b ... more

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  • by King_Penguin,

    King_Penguin King_Penguin Aug 13, 2014 10:16 AM in response to Appleselena262
    Level 10 (132,945 points)
    iTunes
    Aug 13, 2014 10:16 AM in response to Appleselena262

    What country are you in ? The message that you got means that you are trying to redeem a Canadian issued iTunes card on an account which doesn't have a Canadian billing address on it - are you in Canada and have a Canadian billing address on your account ? All iTunes gift cards are country-specific