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key not valid for use in specified state

On the latest update for iTunes for Windows the updated couldn't complete and said to download the full version. When I ran the iTunes64Setup I got the following message " key not valid for use in specified state". I then uninstalled iTunes, rebooted, ran the iTunes64Setup and still got the message " key not valid for use in specified state". I'm now without iTunes. I did a Google and searched this community and couldn't find anything on this. Can someone guide me to a solution?


Thanks,

Mike

Windows 8.1 Enterprise

trying to get to iTunes 11.3.1.2x64

iTunes-OTHER, Windows 8

Posted on Aug 13, 2014 11:42 AM

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Question marked as Top-ranking reply

Posted on Aug 13, 2014 12:37 PM

For general advice see Troubleshooting issues with iTunes for Windows updates.


The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it, which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.


Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.



The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if one component won't install normally. It might at least narrow down which component isn't installing right now, but unless we know which (registry?) key it is complaining about it may still not install. See this post for a method to generate log files during the install of the problem component: Re: AppleMobileDeviceSupport64.msi for windows 8.1



tt2

46 replies

Aug 20, 2014 9:39 AM in response to Mike3143

That solution worked for me as well.

Looks like it can be used for other programs as well and only exists on Windows 7 and 8 after microsoft update mentioned in one of this links.

http://www.fieldstonsoftware.com/support/support_gsyncit_install_keystate.shtml


http://discussions.tomtom.com/t5/XL-XXL-HOME/FAQ-TomTom-HOME-installation-issues -quot-Key-not-valid-for-use/m-p/880423


http://techblog.hueyitech.net/ipcuerr/


and it looks like it has something to do with messed up RSA certificates.

Sep 11, 2014 12:12 AM in response to Mike3143

Hi there,


I recently had this with ITunes when downloading on Windows 8. I had also previously encountered this same message "Key not valid for use in specified state" whilst attempting to download some 3D drawing software. After hours of online searches and unfruitful telephone support I came across a fix online that has worked for not only ITunes download but 2x other drawing software issues with same message. Someone even had success with Tom Tom software.


The issue appears to relate to Windows update (KB2918614). Go to Control Panel>Programs>Programs & Features>View Installed Updates> .Locate Windows update (KB2918614) and uninstall it. Reboot computer and install ITunes.


N.B. - If you have Windows Updates set on Automatic the update will reinstall itself again in due course.


Hope this helps


Cheers Jono.

Sep 23, 2014 1:58 AM in response to estxx96

For "Key not valid for use in specified state" errors try moving the folder RSA from C:\Users\<User>\AppData\Roaming\Microsoft\Crypto\RSA to say C:\RSA (just in case there should be a need to restore it) then try installing again. This folder appears to act as a cache and should be rebuilt automatically as required.


Or you could create a new user with administrator status and try installing iTunes from that account.


tt2

Sep 23, 2014 5:02 AM in response to turingtest2

Just for reference tt - I tried new user before found solution. No joy. I actually had to look for solution and found it one day before it was posted here, but I was unable to check it until few days later when I posted. All the regular stuff didn't work. I also suspect (speculation) that computers with that message have at least one piece of hacked software. Apple support refers to Microsoft for that problem and they are perhaps right to do that - since on the system I worked with Malwarebytes was glitching and unable to update either(fixed as soon as folder removed) and the problem seems to be between Windows and RSA certs.

Sep 23, 2014 5:21 AM in response to fromsouth

Thanks for that. I suggested a new user account since the RSA fix works (when it works) on the current user account, and there is just a possibility that another account might not have the same issue. Sadly there seem to be far too many potential points of failure for what should be a routine software upgrade process, and no universal set of steps that guarantee a successful install for everyone. 😟


tt2

key not valid for use in specified state

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