Deleted email won't go to trash mailbox.

I have a MAC OS X version 10-6-8, with imail version 4.6. All of a sudden last week, I cannot move email deletes to the trash mailbox. I keep getting an error message that says the trash mailbox cannot accept deletes. However, this is not a problem for my wife's account. The deleted emails on her account go directly to the trash mailbox. I checked the setting for both accounts to ensure they allow me to send deletes to the trash mailbox. I've deselected, saved and then reselected this option to no avail, and rebooted the system several times but still the problem remains. I've check the settings under Account Information and Mailbox behaviors to see if there was anything different between our accounts. I did note that the trash mailbox for my account has the "twisty arrow" beside it. I don't recall seeing that before. I would appreciate your thoughts.

iMac, Mac OS X (10.6.8)

Posted on Aug 13, 2014 1:43 PM

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7 replies

Aug 14, 2014 8:17 AM in response to josephfrombloomington

Try rebuilding the mailbox. This can take awhile if you have a lot of mail.


Rebuild mailbox


If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.

Safe Mode


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Deleted email won't go to trash mailbox.

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