1 Reply Latest reply: Aug 16, 2014 6:51 AM by joe_73
Williamo18 Level 1 Level 1 (0 points)

title says it all.  I try to purchase 10$ gems in the game clash of clans with 10$ credits on my itunes account and it keeps saying contact support and then it says cant connect to the iTunes store


iPhone 5s, iOS 7.1.2
  • Community Specialists Community Specialists (700 points)

    Hi Williamo18,

     

    Welcome to the Apple Support Communities!

     

    I know it is frustrating when you cannot connect to the iTunes Store. In this situation I would recommend the steps in the attached article to help you resolve this.

     

    Can't connect to the iTunes Store

    http://support.apple.com/kb/TS1368

     

    Troubleshoot issues on an iPhone, iPad, or iPod touch

    If you haven't been able to connect to the iTunes Store:

    • Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
      Note: Time Zone may list another city in your time zone.
    • Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
    • Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
      Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
    • Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
    • Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    • Try resetting (turning off and then on again) your Wi-Fi router.
    • If the issue persists, try troubleshooting your Wi-Fi networks and connections.

     

    Have a great day,

    Joe