prudacris

Q: If my iphone is stolen how can i retrieve photos from stolen device via photostream or icloud

My iphone was stolen 1 month ago.  I have set up an ´erase content´ and icloud block via the find my iphone app.  Will I be able to retrieve photos from taken on my stolen iphone via photostream or an icloud restore/back up some how?

 

Someone has contacted saying they bought my stolen iphone (in peru) and are asking that I unblock my phone.  I have since recieved a new iphone via insurance but would like to now if there is a way to access my photos taken on the stolen device.  Because I have a macbook that is also logged into my icloud account, will i somehow be able to access my old photos from my macbook?

Posted on Aug 14, 2014 12:40 PM

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Q: If my iphone is stolen how can i retrieve photos from stolen device via photostream or icloud

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  • Helpful answers

  • by FoxFifth,Helpful

    FoxFifth FoxFifth Aug 14, 2014 12:52 PM in response to prudacris
    Level 7 (27,551 points)
    iPhone
    Aug 14, 2014 12:52 PM in response to prudacris

    If you have photos from the phone that are still in Photo Stream you can turn on Photo Stream on your Mac following the instructions in iCloud: My Photo Stream FAQ  That assumes that you had Photo Stream turned on and that there are photos still in it.

    If you did a backup to iCloud before your lost the phone, you cannot restore that to your Mac. It will only restore to an iOS device.

  • by prudacris,

    prudacris prudacris Aug 14, 2014 12:55 PM in response to FoxFifth
    Level 1 (4 points)
    Aug 14, 2014 12:55 PM in response to FoxFifth

    i did do a back up to icloud before i lost the phone,  how do i restore it to my new device? just reset my new iphone and then do an icloud restore instead of setting it up as a new ios device?

  • by FoxFifth,Helpful

    FoxFifth FoxFifth Aug 14, 2014 12:59 PM in response to prudacris
    Level 7 (27,551 points)
    iPhone
    Aug 14, 2014 12:59 PM in response to prudacris

    The following has instructions: iCloud: Restore your iOS device from iCloud

    Note that the restore will overwrite anything you have added to your new phone; e.g. if you have taken photos on your new phone you will want to copy them to a computer first as described in iOS: Import personal photos and videos from iOS devices to your computer

  • by prudacris,

    prudacris prudacris Aug 15, 2014 1:15 PM in response to FoxFifth
    Level 1 (4 points)
    Aug 15, 2014 1:15 PM in response to FoxFifth

    someone who allegedly bought my stolen iphone is contacting me to remove the icloud block.  If I choose to remove my stolen iphone from the 'find my iphone' app. will the person who has my stolen phone have access to my pictures/content? or will it still remain blocked? also, i see there is a setting on 'find my iphone' to have all content deleted from the device when it gains access to wifi.  as of now i have this feature to erase content 'on'. but can i assume my content has been erased via this setting even though the phone is still blocked via the icloud? or when will the erasing occur?

  • by FoxFifth,

    FoxFifth FoxFifth Aug 15, 2014 1:37 PM in response to prudacris
    Level 7 (27,551 points)
    iPhone
    Aug 15, 2014 1:37 PM in response to prudacris

    I'm not sure what you mean by "blocked via the iCloud" -- maybe you mean "locked"?

     

    If there was no passcode on the phone and if the person insures that the phone doesn't have internet access (via either wi-fi or cellular data) then whoever has it could access the data on the phone. The most you can do is Erase the device as described in the following link and hope that it eventually gets internet access so that it will receive the signal telling it to erase. Do NOT remove the device from your account as that would turn off the Activation Lock and allow them to use the phone. This is per the following quote from If your iPhone, iPad, or iPod touch is lost or stolen

    Erase your device. To prevent anyone else from accessing the data on your missing device, you can erase it remotely. When you erase your device, all of your information will be deleted from the device, and you won't be able to locate it using Find My iPhone. After you erase a device, you can't track it. If you remove the device from your account after you erase it, Activation Lock will be turned off. This allows another person to activate and use your device.
  • by prudacris,

    prudacris prudacris Aug 19, 2014 9:14 AM in response to prudacris
    Level 1 (4 points)
    Aug 19, 2014 9:14 AM in response to prudacris

    i cannot remotely erase the iPhone right now when i go to the 'find my iPhone' app. It tells me the device is offline and when it connects to wifi it will be erased. How can I remotely erase the iPhone and then remove the device from the 'fjnd my iPhone' app?? because right now, someone who was sold my stolen iPhone is emailing and asking that I remove the icloud block, but I want to make sure that my devices content is erased. As I am understanding it now, if I remove the device from 'find my iPhone' then the erase process will not take place and the person who has my phone will be able to access my device with all my content in tact.  Is this true?

  • by prudacris,

    prudacris prudacris Aug 19, 2014 9:20 AM in response to prudacris
    Level 1 (4 points)
    Aug 19, 2014 9:20 AM in response to prudacris

    as of now the only way my iPhone can be accessed is by entering my Apple ID password. Will the erase only take place if the person who has my phone enters my Apple ID password and then connects to wifi? Or will the erase still take place after I remove my stolen device from 'find my iPhone'?

  • by FoxFifth,

    FoxFifth FoxFifth Aug 19, 2014 9:46 AM in response to prudacris
    Level 7 (27,551 points)
    iPhone
    Aug 19, 2014 9:46 AM in response to prudacris

    The erase should take place the next time the phone is on and connected to a data network (via wi-fi or cellular). There is no need for them to enter your password. More details: iCloud: Erase your device

     

    They don't have to enter your Apple ID password for that to happen. Do NOT give them your password, now or ever. They do not need to enter anything for the erase to take place. It just needs to connect to a data network (and that may not be possible if the phone is outside of your cellular carrier's area and if it cannot connect to wi-fi).

     

    Do NOT remove the device from your account. The quote below is from If your iPhone, iPad, or iPod touch is lost or stolen

    What if your iOS device is off or offline?

    If your missing device is off or offline, you can still put it in Lost Mode, lock it, or remotely erase it. The next time your device is online, these actions will take effect. If you remove the device from your account while it's offline, any pending actions for the device will be cancelled.

     

    There isn't anything else you can do at this point to make the phone erase -- you have done what you can do. If the phone did not have a passcode, they have likely already had access to your data if the phone is in a foreign country since it wouldn't be online (connected to wi-fi or cellular) unless they intentionally did that.

  • by prudacris,

    prudacris prudacris Aug 21, 2014 11:22 AM in response to FoxFifth
    Level 1 (4 points)
    Aug 21, 2014 11:22 AM in response to FoxFifth

    Thank you for your help. a few days ago I restored my new iPhone by first updating to the latest software then erasing all content and settings and restoring the phone by selecting the previous backup from iCloud. My phone was plugged in and connected to wifi. Everything seemed to be working fine with the restore. I left it overnight and the next morning all the apps were loaded. I unplugged and left my wifi zone. But a message popped up saying that I needed to be connected to wifi to continue the restoration process. At this point when going to photos I could see a 'downloading' message at the bottom like it was still uploading photos from the backup. Also, after going to my music only a few albums popped up(albums which were purchased in iTunes), but the rest of my library would list names of playlists but not have the actual songs available to play.  When I went to settings-iCloud-storage and backup- and scrolled to the bottom it said the phone was in the middle of a restore. So I plugged it in, connected to wifi and left it overnight. after this, I went to storage and backup in settings to find that it was no longer in the middle of a restore, so I assumed it had finished. My photo app no longer has the 'downloading' message but bothibg has changed with the songs from my playlists in music. Is there anyway I can recover the songs i previously had? Or does the iCloud backup not include that? Also, can I assume that the restore has finished by going to settings-iCloud- storage and backup and not seeing the 'stop restore' option?

  • by magsmif,

    magsmif magsmif Oct 31, 2014 1:21 AM in response to prudacris
    Level 1 (0 points)
    Oct 31, 2014 1:21 AM in response to prudacris

    prudacris wrote:

     

    i cannot remotely erase the iPhone right now when i go to the 'find my iPhone' app. It tells me the device is offline and when it connects to wifi it will be erased. How can I remotely erase the iPhone and then remove the device from the 'fjnd my iPhone' app?? because right now, someone who was sold my stolen iPhone is emailing and asking that I remove the icloud block, but I want to make sure that my devices content is erased. As I am understanding it now, if I remove the device from 'find my iPhone' then the erase process will not take place and the person who has my phone will be able to access my device with all my content in tact.  Is this true?

    If you mean photos deleted from your camera roll, they are supposed to be included in your iCloud backup (although unfortunately not all users report success in recover photos from iCloud).  If you made a backup while these photos were still in your camera roll, you may get them back by restoring this backup to your phone.  (Note, restoring a backup will revert all settings and data on your phone to those contained in the backup, not just photos.)

  • by Ravithak,

    Ravithak Ravithak Dec 23, 2014 12:55 AM in response to prudacris
    Level 1 (0 points)
    Dec 23, 2014 12:55 AM in response to prudacris

    Hello,

    I have experienced a similar issue and the following steps are what I did to recover deleted photos from iPhone.

    Normally all photos from iPhone or iPad correctly push to photostream and it works.

    But on a recent travel the photostream pushing seemed "spotty" and some random pictures taken with iPhone were/are  not pushed to photostream. On the destination there was a (slow) wifi connection, might have something to do with it - but even after getting home to my faster wifi connection the remaining photos in my camera roll are still not pushed to photostream from the iPhone.

     

    The missing photos not being pushed from the iPhone to photostream are random in timeline ("spotty" pushing).

     

    Any ideas on why this happens?

     

    I guess after connecting the iPhone to my Mac the entire camera roll will load into iPhoto, and iPhoto on Mac will do the remaining "pushing" to photostream; will have to wait and see with the help of iPhone Data Recovery.

     

    But this issue purely is about incomplete pushing from iPhone camera roll to photostream.

  • by michellekim789,

    michellekim789 michellekim789 Jul 21, 2015 1:02 AM in response to prudacris
    Level 1 (0 points)
    Jul 21, 2015 1:02 AM in response to prudacris

    Once you are in need of recovering deleted photos from your iCloud backup files, FonePaw iPhone Data Recovery can help you in a very easy and efficient way. It empowers you to take a scan and preview your iPhone data, so that you can choose the photos that you want to recover from iCloud backup files. Besides, you can also tick other files, such as contacts, videos, messages, App data, etc. to recover them at the same time.

    Guide here: How to Retrieve Photos from iCloud