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andrew5621

Q: I have the right Apple ID and password, but iTunes won't let me get apps. I have money in the account. What's wrong?

I have the right Apple ID and password, but iTunes won't let me get apps. I have money in the account. What's wrong?

iPhone 5s, iOS 7.1.2

Posted on Aug 14, 2014 3:34 PM

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Q: I have the right Apple ID and password, but iTunes won't let me get apps. I have money in the account. What's wrong?

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  • by King_Penguin,

    King_Penguin King_Penguin Aug 14, 2014 11:49 PM in response to andrew5621
    Level 10 (134,181 points)
    iTunes
    Aug 14, 2014 11:49 PM in response to andrew5621

    We are fellow users here on these forums, we won't know what the problem might be unless you post information about what happens - what do you mean 'iTunes won't let me get apps', if you are getting an error message when trying to download an app then what does it say ?

     

    If you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

     

    If it's a different problem ... ?