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Q: When I try to get updates it says I need to sign in and when I answer the security questions the computer says it will send the in ... When I try to get updates it says I need to sign in and when I answer the security questions the computer says it will send the info to my iCloud.net acct. My acct is iCloud.com. more
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Aug 17, 2014 7:43 AM in response to batterails123by mario49,Hey batterails123,
Thanks for using Apple Support Communities.
It sounds like maybe the rescue email address is wrong. Take a look at this article to try to get this resolved.
Manage your Apple ID primary, rescue, alternate, and notification email addresses
http://support.apple.com/kb/HT5620
- Go to My Apple ID (appleid.apple.com).
- Select “Manage your Apple ID” and sign in.
- Select “Password and Security” on the left side of the page. You may be asked to answer one or more security questions before continuing. Forgot the answers?
- If you see a list of three security questions, your account has the option to use a rescue address.
- Accounts that have fewer than three questions don't have and don't need a rescue address.
- Accounts that use two-step verification don't have and don't need a rescue address or security questions.
- Edit a rescue address:
- Select Edit next to the address, then enter the new address. Apple will send a verification email to that address. Didn't receive the email?
- Follow the instructions in the email to verify the address. If you don't verify the address, security-related email continues to go to your primary address.
Have a nice day,
Mario
