sebastiantroen
Level 1 (0 points)

Q: Audio from iPhone/iPad via Airplay skipping on Apple TV

When streaming audio from an iOS device, there is frequent and noticeable skipping to the point that it's unusable. I've recently upgrade Apple TV and moved to a different internet provider and wireless router and am still experiencing the same issue. Streaming video from my MacBook is absolutely fine. Streaming audio is glitchy.

 

iPhone 4S running latest iOS

iPad Mini running latest iOS

Apple TV current gen running latest OS

MacBook Air (2011) running latest OSX

 

I've tried to find solutions to this before but eventually give up in frustration. I told myself that it was probably due to my old Apple TV. But now that I've got the current, brand new Apple TV and it's still happening I decided to ask for help.

 

Has anyone experienced this and found a workable solution?

iPhone 4S, iOS 7.1.2

Posted on Aug 14, 2014 9:07 PM

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sebastiantroen

Q: Audio from iPhone/iPad via Airplay skipping on Apple TV

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  • by sterling r,

    sterling r sterling r Aug 17, 2014 9:01 AM in response to sebastiantroen
    Community Specialists
    Aug 17, 2014 9:01 AM in response to sebastiantroen

    Hello SebastianTroen,

     

    It sounds like you are seeing these performance issues persist between 2 different versions of the Apple TV. I would recommend that you use these troubleshooting steps from the following article, as it should help you resolve the issue:

     

    iOS: Troubleshooting AirPlay and AirPlay Mirroring

    http://support.apple.com/kb/TS4215

    Troubleshooting performance issues with AirPlay or AirPlay Mirroring

    If you are experiencing intermittent playback or significant network lag with AirPlay or AirPlay Mirroring, it could be due to a weak Wi-Fi connection, interference, or the distance between the Wi-Fi router and your iOS device, Apple TV or AirPort Express.

    Try the following suggestions:

    • Ensure that other devices are not trying to stream to the same Apple TV at the same time.
    • Ensure that your Wi-Fi router is set up with the recommended settings for the best performance.
    • Certain external devices, such as microwave ovens and baby monitors, may interfere with a Wi-Fi network. Try moving or disabling these devices.
    • If possible, try to locate your Wi-Fi router in the same room as your iOS device and Apple TV.
    • If your wireless and wired networks are the same, try connecting your Apple TV to the router via Ethernet instead of Wi-Fi.
    • If the Wi-Fi router has an external antenna, check to see that is it connected properly and in good condition.
    • Use the Wi-Fi network troubleshooting guide to resolve interference and other issues.

    Thank you for using Apple Support Communities.

    Cheers,

    Sterling