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an unknown error occurred -1

an unknown error occurred -1

iPhone 3GS, iOS 6.1.6

Posted on Aug 14, 2014 10:12 PM

Reply
1 reply

Aug 17, 2014 8:03 AM in response to Madpanter

Hello Madpanter,




This error may be occurring as a result of a hardware issue.

Check for hardware issues

Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.

These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.

  1. Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
  2. Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
  3. Confirm that your security software and settings are allowing communication between your device and update servers.
  4. If you still see the error message when you update or restore, contact Apple support.

Resolve iOS update and restore errors

http://support.apple.com/kb/TS3694




Cheers,

Allen

an unknown error occurred -1

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