HT201363: About Apple ID security questions
Learn about About Apple ID security questions
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Helpful answers
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by King_Penguin,Aug 16, 2014 2:56 AM in response to abdulraheemfromyanbu
King_Penguin
Aug 16, 2014 2:56 AM
in response to abdulraheemfromyanbu
Level 10 (134,019 points)
iTunesWe are fellow users here on these forums, you're not talking to iTunes Support nor Apple - I've asked the hosts to remove your phone number from your post (it's not a good idea to post personal info on any public forum).
If you aren't getting the reset link on your account then you don't have a rescue email address (which is not the same thing as an alternate email address) on it, and you won't be able to add one until you can answer your questions - you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620