Vini22
Level 1 (0 points)

Q: Display issues after Safari 7.0.6 update.

Today I updated with latest update for Safari 7.0.6. But after shutting down, there are display issues. There are small dots all over the screen.

It is not hardware issue as these move with gestures.

Kindly help!!

 

 

System details

MacBook Pro 13''

4GB 500GB

OS X Mavericks (latest)

MacBook Pro, OS X Mavericks (10.9.4)

Posted on Aug 16, 2014 8:40 AM

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Vini22

Q: Display issues after Safari 7.0.6 update.

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  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Aug 16, 2014 11:12 AM in response to Vini22
    Level 10 (208,044 points)
    Applications
    Aug 16, 2014 11:12 AM in response to Vini22

    Please post a screenshot that shows what you mean. Be careful not to include any private information.

    Start a reply to this message. Drag the image file into the editing window to upload it. You can also include text in the reply.

  • by Vini22,

    Vini22 Vini22 Aug 16, 2014 11:58 PM in response to Linc Davis
    Level 1 (0 points)
    Aug 16, 2014 11:58 PM in response to Linc Davis

    Dear Linc Davis,

    I took screen shot but when checked on my friend's machine it did not show any thing (with no anomaly) . Then I clicked with phone camera. So attaching both.

    First one I clicked with phone and second one is screen shot.

     

     

    image3.jpegScreen Shot 2014-08-17 at 12.14.05 pm.png

    Thanks

    Vini

  • by Vini22,

    Vini22 Vini22 Aug 16, 2014 11:59 PM in response to Linc Davis
    Level 1 (0 points)
    Aug 16, 2014 11:59 PM in response to Linc Davis

    Dear Linc Davis,

    I took screen shot but when checked on my friend's machine it did not show any thing (with no anomaly) . Then I clicked with phone camera. So attaching both.

    First one I clicked with phone and second one is screen shot.

     

     

    image3.jpegScreen Shot 2014-08-17 at 12.14.05 pm.png

    Thanks

    Vini

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Aug 17, 2014 7:07 AM in response to Vini22
    Level 10 (208,044 points)
    Applications
    Aug 17, 2014 7:07 AM in response to Vini22

    Since the artifact doesn't show up in the screenshot, it must be caused by a hardware fault in the graphics subsystem.

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.

    Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

    If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

    Keeping your confidential data secure during hardware repair

    Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

    *An SSD doesn't need to be zeroed.

  • by Vini22,Helpful

    Vini22 Vini22 Aug 18, 2014 9:35 PM in response to Linc Davis
    Level 1 (0 points)
    Aug 18, 2014 9:35 PM in response to Linc Davis

    Thanks.

    I ll fix an appointment as soon as I can work without my machine.

    Further, this artifact is not showing every time I log on to the system.

     

     

    Thanks

    Vini