I have just bought an I-tunes gift card for my son and redeemed it-the money is showing on my account. But, when I try and buy music to download, it asks for my bank details. I want to use the money credit from the gift card....not money from my bank account. Now it is asking security questions which I can't remember the answers to. How can I use the money from the gift card???
iPod touch (4th generation)
Start here to recover use of your accout:
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here: http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions
Next, is this a new account?
If you have both a credit card and iTunes gift balance in an account, the gift balance is used up first before the card is charged.
Can't use i-tunes gift card without asking for bank details
