NiagaraTim
Level 1 (0 points)

Q: Macshop extension virus

Help! I got infested by an ad company who installed ads in my mac safari without my consent after installing a program called Weather Live which I bought on the app store and I tried to uninstall the Macshop ads after a suggestion to go to safari extensions and just remove it. many people claim that this worked but apparenty did not work on mine as the macshop extension is not listed in the extension lists also I'm baffled why Weather Live still re-installs even though I deleted in the AppCleaner.. Im at wits end to solving how to remove these parasites out of my mac

 

many thanks,

Tim

iMac, Mac OS 10.9.4

Posted on Aug 16, 2014 2:54 PM

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NiagaraTim

Q: Macshop extension virus

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  • by Lalexfrank,

    Lalexfrank Lalexfrank Nov 5, 2014 11:54 PM in response to NiagaraTim
    Level 1 (0 points)
    Nov 5, 2014 11:54 PM in response to NiagaraTim

    If it's an extension installed in your browser then the antivirus software won't pick it up and remove it. You'll need to manually go in and remove it within the browser. The fix for Google Chrome is simple, and should be similar for whichever browser you're using.

     

    1. Click Chrome on the menu
    2. click preferences
    3. click Extensions
    4. scroll down till you see Macshop, or anyother extension you didn't install and delete it

  • by MadMacs0,

    MadMacs0 MadMacs0 Nov 6, 2014 12:10 AM in response to Lalexfrank
    Level 5 (4,801 points)
    Nov 6, 2014 12:10 AM in response to Lalexfrank

    Lalexfrank wrote:

     

    If it's an extension installed in your browser then the antivirus software won't pick it up and remove it. You'll need to manually go in and remove it within the browser.

    And the OP told us he did exactly that almost three months ago.

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