HT4628: Wi-Fi: How to troubleshoot Wi-Fi connectivity
Learn about Wi-Fi: How to troubleshoot Wi-Fi connectivity
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All replies
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Helpful answers
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Aug 17, 2014 9:18 AM in response to whoami1967by Linc Davis,Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.
1. Make sure the network is on the preferred list by following these instructions. It's important to read the article carefully, as it's the starting point for any further efforts to solve the problem. If you skip any of the steps, the problem may not be solved. Make sure the box marked
Remember networks this computer has joined
is checked.
2. Follow the instructions in this support article under the heading
Symptom: After restarting or waking from sleep, my computer might not connect to the Internet
3. Reset the PRAM.
4. Make a note of all your settings for Wi-Fi in the Network preference pane, then delete the connection from the connection list and recreate it with the same settings. You do this by clicking the plus-sign icon below the connection list, and selecting Wi-Fi as the interface in the sheet that opens. Select Join other network from the Network Name menu, then select your network. Enter the password when prompted and save it in the keychain.
5. From the Location menu at the top of the Network preference pane, select Edit Locations. A sheet will drop down. Click the plus-sign button to create a new location. Give it any name you want. In the new location, set up the Wi-Fi service with the same settings you used before. Click Apply and test.
6. Launch the Keychain Access application. Search for and delete all AirPort network password items that refer to the network. Make a note of the password first.
7. Repair permissions on the startup volume.
8. Turn off Bluetooth and test.
9. Reset the System Management Controller.
10. This step shouldn't be necessary, but has been advised by Apple Support in some cases, apparently as a workaround for a bug. Open the Energy Saver pane in System Preferences. If applicable, click the padlock icon in the lower left corner to unlock the settings. Enter your administrator login password when prompted.
Select the Power Adapter tab and uncheck the boxes marked
Wake for Wi-Fi network access
and
Enable Power Nap...
if present. Then, if the computer is a MacBook, select the Battery tab and uncheck
Enable Power Nap...
11. Reinstall OS X.
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Aug 17, 2014 10:00 AM in response to Linc Davisby whoami1967,I've tried everything on that list, short of reinstalling the OS.
It's ridiculous that after so much time Apple has still not fixed this issue.
Thanks for trying to help.
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Aug 17, 2014 11:43 AM in response to whoami1967by Eric Root,Send Apple feedback. They won't answer, but at least will know there is a problem. If enough people send feedback, it may get the problem solved sooner.
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Aug 17, 2014 11:56 AM in response to Eric Rootby whoami1967,I've submitted the feedback as suggested.
Probably won't make any difference as this issue is well know and has been a problem for some considerable time.
Wifi seems to give Apple inordinate problems and I am genuinely surprised that they have a pretty unstable offering in that respect.
Anyone else got any other suggestions?
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Aug 17, 2014 12:02 PM in response to whoami1967by kelhak1,Hi,
I have the same problems when the internet is busy since the last 1 or 2 updates. I think they'll fix this because they have something to compare with.
gl,
kel
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Aug 17, 2014 12:33 PM in response to kelhak1by whoami1967,I wish I shared your confidence.
The problem has been there for years.
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Aug 17, 2014 7:29 PM in response to whoami1967by Linc Davis,You haven't yet done what I already suggested.
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Aug 18, 2014 3:49 AM in response to Linc Davisby whoami1967,If you are referring to reinstalling the operating system, then no, I have not done that.
I've no intention of doing it either. It may, or may not "cure" the problem. However, many people have found that they experienced the issue only after an OS upgrade.
It's ironic that Apple is often touted as selling systems that "just work".
I've had more issues and irritations with Apple kit than I ever did in 25 years of working with Microsoft products.