-
All replies
-
Helpful answers
-
Aug 19, 2014 7:23 AM in response to anitablake1by brenden dv,Hi anitablake1,
If you are having connectivity or playback issues with content on your Apple TV after a recent iTunes update, you may find the troubleshooting steps outlined in the following articles helpful. In particular, if you are connecting wirelessly you may want to try connecting via Ethernet (if possible) to rule out the possibility of a network issue.
Apple TV: Basic troubleshooting
http://support.apple.com/kb/HT200197
Apple TV (2nd and 3rd generation): Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS4546
Regards,
- Brenden
-
Aug 23, 2014 10:27 AM in response to brenden dvby anitablake1,Brenden,
Thanks. I did a combination of things. First, I made sure IPV6 was disabled; then I restarted the Apple TV and rebooted the Windows machine. Something in that combination worked, as the problem appears to have gone away.
Regards,
anitablake1
-
Sep 3, 2014 12:20 PM in response to anitablake1by brenden dv,No problem; glad to hear you were able to get it sorted out.
- Brenden
