Ear speaker sound become very low during phone calls

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Funsulthan Author

Level 1

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Ear speaker sound become very low during phone calls

I'm using iPhone 5, since a year and half.. Now the sound from ear speaker became very low.

its very difficult to hear other party's voice with ear speaker..

if I use loud speaker or headset , its fine.

I tried switch off and on... Also hard reset.. But still the problem persist..

its very difficult for me to have conversation..

Experts, pls advise the solution for this issue..

thanks,

Sulthan

IPhone 5 with IOS 7

iPhone 5, iOS 7.0.4

Posted on Aug 18, 2014 1:29 AM

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Answer 1

Brett L

Community Specialist

Aug 20, 2014 8:00 AM in response to Funsulthan

Hi Sulthan,

I’m sorry to hear that you are having sound quality issues with making phone calls on your iPhone. There are a some of steps I would recommend to troubleshoot this issue found in this article -

iPhone: No sound or distorted sound from speaker

http://support.apple.com/kb/ts5180

Specifically -

Verify that the volume is set to a level you would normally be able to hear.

Ensure that there is nothing plugged in to the headset jack or the dock connector.

If the iPhone is in a protective case, make sure that the speaker port isn't blocked by the case.

Make sure that the speaker and dock port aren't clogged with debris. If necessary, clean it with a clean, small, dry, soft-bristled brush. Carefully and gently brush away any debris.

If an audio issue occurs when using a specific application, try testing other applications to see if the issue persists.

If the iPhone is paired with a Bluetooth headset or car kit:

Try turning off Bluetooth.

If you experience difficulties with the Bluetooth feature, follow these troubleshooting steps.

Restart the iPhone.

If restarting doesn't fix the issue, ensure that your iPhone is updated to the latest version of iOS.

If the issue is not resolved, please contact Apple Support.

Thanks for using Apple Support Communities.

Best,

Brett L

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