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Helpful answers
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Aug 18, 2014 3:18 PM in response to drsearleby Meg The Dog,★HelpfulSee if this document helps:
Troubleshooting Professional Application Serial Numbers
Also, is the software you are installing an upgrade version or a full version of FCE? If it is an upgrade version, you need to enter the serial number of the full version you are upgrading from (it does not have to be installed on the machine, just enter the serial number) and then you will be prompted to enter the upgrade serial number of the software you are installing.
MtD
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Aug 18, 2014 3:48 PM in response to Meg The Dogby drsearle,Thanks MtD! This looks like a promising lead. I'll give these methods a try in a short while. Will let you know how it goes. Fingers crossed!
RS
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Aug 18, 2014 8:29 PM in response to Meg The Dogby drsearle,Hi Meg,
Forgot to answer your question. I purchased the full version of FCE 4 HD.
About to give some of these suggestions a go.
RS
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Aug 18, 2014 8:38 PM in response to Meg The Dogby drsearle,Nope. None of the methods resolved the problem.
What is this Support ID number on the label? How is it used?
Thanks,
RS
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Aug 18, 2014 10:11 PM in response to drsearleby Meg The Dog,I'm not sure Apple still supports FCE as it was abandoned by Apple several years ago.
Your best bet might be to go to an Apple store and see if a Genius can help, but I am just guessing.
Just to verify, you are doing a clean install (no prior version of FC on your machine, and you don't have FCP-X installed), correct?
MtD
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Aug 21, 2014 10:05 AM in response to Meg The Dogby drsearle,You were right. FCE is not compatible with new machines and OS. Looks like I will have to purchase FCP X which is more than I need and more $$$ than what I'd like to spend, but iMovie just doesn't meet my needs so not much choice.
Thanks for your help.
RS
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Aug 22, 2014 1:31 AM in response to drsearleby Ian R. Brown,Have you checked out the latest version of iMovie as it's a very capable app?
Precisely what editing processes do you require that iMovie can't provide?