3 Replies Latest reply: Aug 20, 2014 1:07 PM by matt00
webload1 Level 1 (5 points)

my 5s was working fine then it stopped on the apple logo page and wont start up and wont back up from computer

  • Level 5 (4,015 points)

    Hey webload1,



    Thanks for the question. The following resources provide information about the symptom you are experiencing:


    iOS: Not responding or does not turn on





    1. If a single application is not responding or stops responding when it opens, you can force it to close.


    2. If the device is unresponsive or if certain controls aren't working as expected, restart your device.


    3. If the device remains unresponsive or does not turn on (or power on), reset your device.


    4. If there is no video or if the screen remains black, verify that the device has enough charge to turn on:

              1. If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.

              2. Let it charge for at least twenty minutes, then see if it starts normally.

              3. If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.

              4. If the screen displays a red battery icon, continue charging the device until the battery is fully charged. Learn more about charging iPhone and iPod touch, or iPad.


    5. If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:

              1. Connect the device to your computer and open iTunes.

              2. If the device appears in iTunes, select and click Restore on the Summary pane. Learn more about restoring iOS software.

              3. If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.


    6. If the above steps do not resolve the issue, contact Apple.





    Matt M.

  • webload1 Level 1 (5 points)

    Thanks matt all the actions you mention were tried and tested but to no avail had to go to apple store it was stuck in restore mode and wouldn't respond apple gave a new phone so now for a restore and start again thanks again all your info was correct  but didn't work this time

  • Level 5 (4,015 points)

    Hey webload1


    Thanks for the follow up! I’m glad to hear that my colleagues at the Apple Store helped you out. Have a great day!


    - Matt M.