my iphone 5s wont start

Hey webload1,

Thanks for the question. The following resources provide information about the symptom you are experiencing:

iOS: Not responding or does not turn on

http://support.apple.com/kb/TS3281

Resolution

1. If a single application is not responding or stops responding when it opens, you can force it to close.

2. If the device is unresponsive or if certain controls aren't working as expected, restart your device.

3. If the device remains unresponsive or does not turn on (or power on), reset your device.

4. If there is no video or if the screen remains black, verify that the device has enough charge to turn on:

1. If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.

2. Let it charge for at least twenty minutes, then see if it starts normally.

3. If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.

4. If the screen displays a red battery icon, continue charging the device until the battery is fully charged. Learn more about charging iPhone and iPod touch, or iPad.

5. If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:

1. Connect the device to your computer and open iTunes.

2. If the device appears in iTunes, select and click Restore on the Summary pane. Learn more about restoring iOS software.

3. If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.

6. If the above steps do not resolve the issue, contact Apple.

Thanks,

Matt M.

Hey webload1

Thanks for the follow up! I’m glad to hear that my colleagues at the Apple Store helped you out. Have a great day!

- Matt M.