HT6170: If you forgot the answers to your Apple ID security questions

Learn about If you forgot the answers to your Apple ID security questions
Rosaliarod

Q: Security questions

it doesnt let me reset the questions and i cant call i need help. please

iPhone 5, iOS 7.1.2

Posted on Aug 18, 2014 5:25 PM

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Q: Security questions

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  • Helpful answers

  • by Kappy,

    Kappy Kappy Aug 18, 2014 5:26 PM in response to Rosaliarod
    Level 10 (271,755 points)
    Desktops
    Aug 18, 2014 5:26 PM in response to Rosaliarod

    Alternatives for Help Resetting Security Questions and/or Rescue Mail

     

         1. If you have a valid rescue email address, then use this procedure:

             Rescue email address and how to reset Apple ID security questions.

     

         2. Fill out and submit this form. Select the topic, Account Security. You must

             have a Rescue Email to use this option.

     

         3. This is the only option if you do not already have a valid Rescue Email.

             These are telephone numbers for contacting Apple Support in your country.

             Apple ID- Contacting Apple for help with Apple ID account security. Select

             the appropriate country and call. Ask to speak to the Account Security Team.

     

         4. Account security issues almost always require you to speak directly to an

             Apple representative to securely establish your identity as the account holder.

             You can set it up so that Apple calls you, either immediately or at a time

             convenient to you.

     

                1. Go to www.apple.com/support.

                2. Choose Contact Support and click Contact Us.

                3. Choose Other Apple ID Topics and choose the appropriate topic for

                    your issue.

                4. Follow the onscreen instructions.

     

             Note: If you have already forgotten your security questions, then you cannot

             set up a rescue email address in order to reset them. You must set up

             the rescue email address beforehand.

     

    Your Apple ID: Manage My Apple ID.

                            Apple ID- All about Apple ID security questions.

  • by Rosaliarod,

    Rosaliarod Rosaliarod Aug 18, 2014 5:32 PM in response to Kappy
    Level 1 (0 points)
    Aug 18, 2014 5:32 PM in response to Kappy

    You don't understand my problem, when I follow the steps of the link you send me, when I get to the part of the security, it doesnt give me the option "send security info to my email " and I can't call cause I'm out of the country, I need to solve this.

  • by Niel,

    Niel Niel Aug 18, 2014 5:34 PM in response to Rosaliarod
    Level 10 (314,274 points)
    Mac OS X
    Aug 18, 2014 5:34 PM in response to Rosaliarod

    Use the link Kappy gave in point #2 and explain that you can't call.

     

    (111218)

  • by Ralph Landry1,

    Ralph Landry1 Aug 18, 2014 5:36 PM in response to Rosaliarod
    Level 8 (41,782 points)
    Aug 18, 2014 5:36 PM in response to Rosaliarod

    Make sure your rescue email information is correct, and see:If you didn't receive your Apple ID verification or reset email