Q: Safari has been infected by virus
Hello. Earlier today while searching for a deleted email, I accidentally opened a different message in my junk folder. Immediately, Safari was compromised. A dialogue box showed up with the address www.webuniversally.com in it. I am told that "Microsoft Windows detected a virus attack on my computer" and I'm told to "contact customer support" at a "toll free" number" I'm given. I actually called the number and immediately felt it was not legit and hung up. Now when I click on Safari, the same process keeps happening. I cannot get online at all, and other functions (such as Reset Safari) are disabled. I've tried shutting down and restarting, and I've used Time Machine to restore the system to a time before I opened the email, but I'm stuck and do not know how to proceed. Can I remove this virus somehow? My system is OS X 10.7.5.
MacBook Pro, Mac OS X (10.7.5)
Posted on Aug 18, 2014 6:40 PM
See if you can do this with Safari .
From the Safari menu bar click Safari > Preferences then select the Extensions tab.
Turn that OFF then quit and relaunch Safari and see if the Reset Safari is still disabled.
If it's not an extension, troubleshoot Safari plug-ins.
Back to Safari > Preferences. This time select the Security tab. Deselect: Allow all other plug-ins. Quit and relaunch Safari to test.
If that made a difference, instructions for troubleshooting plugins here.
Posted on Aug 18, 2014 6:48 PM
