Late 2013 iMac and image retention issues

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Level 1

4 points

Late 2013 iMac and image retention issues

I just purchased a certified refurb Sept 2013 iMac 27" 3.5GHz i7 3tb. I've already read the image retention advice on the Apple website (http://support.apple.com/kb/HT5455) and the problem keeps showing up. Additionally, I don't feel that I should have to keep such a close eye on my screen on such a new machine. I'm running a screen saver when I'm not on the computer, and I shut the display down if I'm leaving the computer for the day. I can't even have a desktop picture without seeing a burnt in image of the picture on my screen. Any help would be appreciated.

iMac (27-inch, Late 2013), OS X Mavericks (10.9.4)

Posted on Aug 19, 2014 2:05 PM

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Answer 1

baltwo

Level 9

62,362 points

Aug 20, 2014 12:27 PM in response to ian_vibbert

Since it has the same warranty as a new machine, contact Apple's Support and let them deal with problem. If less than 14 days old, you can return it w/o any questions being asked.

iMac refurb (27-inch Mid 2011), OS X Mavericks (10.9.4), SL & ML, G4 450 MP w/Leopard, 9.2.2

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Answer 2

Schpil

Level 1

5 points

Oct 18, 2014 4:20 AM in response to baltwo

Hey!

I've had the same problem (image persistence) on my iMac 27'' (late 2013).

I had to have my display changed through Apple Care a few days ago. The thing took 30 minutes.

Apparently they solved the problem on later models.

If your iMac is still guaranteed I would strongly suggest that you have it serviced (whether you have Apple Care or not). It is not a software problem that you can solve using the white screensaver!

It is a hardware problem.

Hope this helps!

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