Frequent memory related Kernel panics

Question

Level 1

9 points

Frequent memory related Kernel panics

I recently bought company of heroes the complete collection from the Mac App store and after about 20 mins of downloading it kernel panics and restarts my computer.

This error has been since I downloaded the app and its been effecting watching movies to but on VLA player.

Hardware Overview:

Model Name: iMac

Model Identifier: iMac10,1

Processor Name: Intel Core 2 Duo

Processor Speed: 3.06 GHz

Number of Processors: 1

Total Number of Cores: 2

L2 Cache: 3 MB

Memory: 12 GB

Bus Speed: 1.07 GHz

Boot ROM Version: IM101.00CC.B00

SMC Version (system): 1.53f13

Serial Number (system): W8*****5PE

Hardware UUID: ******

Error information

Anonymous UUID: BE0D9503-E597-7DEF-6FFD-5268616E5235

Wed Aug 20 10:29:03 2014

panic(cpu 1 caller 0xffffff8004ec475f): "Possible memory corruption: pmap_pv_remove(0xffffff80248f4c30,0x114553000,0x10000, 0x10000000, 0xffffff81800bbbb4, 0xffffff81800bbba8): null pv_list!"@/SourceCache/xnu/xnu-2422.110.17/osfmk/i386/pmap_internal.h:763

Backtrace (CPU 1), Frame : Return Address

0xffffff81800bb9e0 : 0xffffff8004e22f79

0xffffff81800bba60 : 0xffffff8004ec475f

0xffffff81800bbbe0 : 0xffffff8004e77877

0xffffff81800bbd50 : 0xffffff8004e792cf

0xffffff81800bbf20 : 0xffffff8004edc68c

0xffffff81800bbfb0 : 0xffffff8004ef364b

BSD process name corresponding to current thread: ReportCrash

Mac OS version:

13E28

Kernel version:

Darwin Kernel Version 13.3.0: Tue Jun 3 21:27:35 PDT 2014; root:xnu-2422.110.17~1/RELEASE_X86_64

Kernel UUID: BBFADD17-672B-35A2-9B7F-E4B12213E4B8

Kernel slide: 0x0000000004c00000

Kernel text base: 0xffffff8004e00000

System model name: iMac10,1 (Mac-F2268DC8)

System uptime in nanoseconds: 4925703545296

last loaded kext at 2551431275671: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f8717a000, size 49152)

last unloaded kext at 2942509796821: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f85876000, size 57344)

loaded kexts:

virtualcdrw.driver 1.0

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AGPM 100.14.28

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleMikeyDriver 2.6.3f4

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AppleHDA 2.6.3f4

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleLPC 1.7.0

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.iokit.IOBluetoothSerialManager 4.2.6f1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.6f1

com.apple.driver.AppleBacklight 170.3.5

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.driver.AppleMCCSControl 1.2.5

com.apple.kext.AMDFramebuffer 1.2.4

com.apple.ATIRadeonX2000 8.2.4

com.apple.kext.AMD4600Controller 1.2.4

com.apple.driver.AppleIRController 325.7

com.apple.driver.AppleUSBCardReader 3.4.1

com.apple.iokit.SCSITaskUserClient 3.6.6

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.6.0

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.AirPort.Atheros40 700.74.5

com.apple.driver.AppleAHCIPort 3.0.5

com.apple.driver.AppleFWOHCI 5.0.2

com.apple.driver.AppleUSBHub 683.4.0

com.apple.nvenet 2.0.21

com.apple.driver.AppleUSBEHCI 660.4.0

com.apple.driver.AppleUSBOHCI 656.4.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.driver.AppleIntelCPUPowerManagement 217.92.1

com.apple.driver.AppleBluetoothHIDKeyboard 170.15

com.apple.driver.IOBluetoothHIDDriver 4.2.6f1

com.apple.driver.AppleHIDKeyboard 170.15

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 2.6.3f4

com.apple.vecLib.kext 1.0.0

com.apple.iokit.IOAudioFamily 1.9.7fc2

com.apple.kext.OSvKernDSPLib 1.14

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.IOPlatformPluginFamily 5.7.1d6

com.apple.iokit.IOATAPIProtocolTransport 3.5.0

com.apple.iokit.IOATAFamily 2.5.2

com.apple.iokit.IOSurface 91.1

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.iokit.IOBluetoothFamily 4.2.6f1

com.apple.driver.AppleSMC 3.1.8

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.6f1

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.driver.AppleHDAController 2.6.3f4

com.apple.iokit.IOHDAFamily 2.6.3f4

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.driver.AppleSMBusController 1.0.12d1

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.kext.AMDSupport 1.2.4

com.apple.AppleGraphicsDeviceControl 3.6.22

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOUSBHIDDriver 660.4.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6

com.apple.iokit.IOUSBMassStorageClass 3.6.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.driver.AppleUSBComposite 656.4.1

com.apple.iokit.IOAHCISerialATAPI 2.6.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6

com.apple.iokit.IO80211Family 640.36

com.apple.iokit.IOAHCIFamily 2.6.5

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IOUSBUserClient 660.4.2

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOUSBFamily 683.4.0

com.apple.driver.NVSMU 2.2.9

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.11.1

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOReportFamily 23

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.pthread 1

System Profile:

Model: iMac10,1, BootROM IM101.00CC.B00, 2 processors, Intel Core 2 Duo, 3.06 GHz, 12 GB, SMC 1.53f13

Graphics: ATI Radeon HD 4670, ATI Radeon HD 4670, PCIe, 256 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0000, 0x00000000000030434C372D34474253510000

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0000, 0x00000000000030434C372D34474253510000

Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020

Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.74.0-P2P

Bluetooth: Version 4.2.6f1 14216, 3 services, 23 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: ST31000528ASQ, 1 TB

Serial ATA Device: HL-DT-ST DVDRW GA11N

USB Device: Internal Memory Card Reader

USB Device: External HDD

USB Device: Built-in iSight

USB Device: BRCM2046 Hub

USB Device: Bluetooth USB Host Controller

USB Device: IR Receiver

USB Device: Composite Device

Thunderbolt Bus:

Hope you can help me out!

Message was edited by: jason_brown (Most recent error message added to overwrite old one)

iMac, OS X Mavericks (10.9.4)

Posted on Aug 20, 2014 3:02 AM

Reply

Answer 1

baltwo

Level 9

62,362 points

Aug 20, 2014 5:19 AM in response to jason_brown

Most likely culprit is

virtualcdrw.driver 1.0

Boot into safe mode (restart holding down SHIFT key). If no KP, then uninstall and reboot. If KP, then most likely hardware related. Run the Apple Hardware Test suite, extended tests at least twice, followed by Rember. See

OS X About kernel panics,
Computer spontaneously restarts,
Technical Note TN2063: Understanding and Debugging Kernel Panics,
Mac OS X Kernel Panic FAQ,
Resolving Kernel Panics,
How to troubleshoot a kernel panic, and
Tutorial: Avoiding and eliminating Kernel panics for more details.

Reply

Answer 2

jason_brown Author

Level 1

9 points

Aug 20, 2014 6:55 AM in response to baltwo

Hi,

I booted into safe mode and couldnt find "virtualcdrw.driver 1.0" at all.. I also restarted and held down D to run the hardware test but the test didnt run - it just booted up as normal....

I havnt tested to see if it KP'd again.

I did run Rember and this was the log result

"

Memtest version 4.22 (64-bit)

Licensed under the GNU General Public License version 2 only

Mac OS X 10.9.4 (13E28) running in multiuser mode

Memory Page Size: 4096

System has 2 Intel core(s) with SSE

Requested memory: 9337MB (9791561728 bytes)

Available memory: 9337MB (9791561728 bytes)

Allocated memory: 9337MB (9791561728 bytes) at local address 0x0000000101800000

Attempting memory lock... locked successfully

Partitioning memory into 2 comparison buffers...

Buffer A: 4668MB (4895780864 bytes) starts at local address 0x0000000101800000

Buffer B: 4668MB (4895780864 bytes) starts at local address 0x00000002254fb000

Running 1 test sequence... (CTRL-C to quit)

Test sequence 1 of 1:

Running tests on full 9337MB region...

Stuck Address : setting 1 of 16 testing 1 of 16

FAILURE! Data mismatch at local address 0x00000001906f55a0

Actual Data: 0x00000001916f55a0

Linear PRN : setting 1 of 16"

Reply

Answer 3

Linc Davis

Level 10

209,547 points

Aug 20, 2014 8:40 AM in response to jason_brown

The panic is caused by a memory fault, not by software. Remove the two aftermarket memory modules and test.

Reply

Answer 4

jason_brown Author

Level 1

9 points

Aug 27, 2014 12:07 PM in response to Linc Davis

Okay, so i removed the memory and it didnt like it. It continually reset itself... uhh, I then put the memory back in and it ran fine although it still kernel panics when I try and download the game from the appstore gets to around 5gig and ..KP

Reply

Answer 5

jason_brown Author

Level 1

9 points

Aug 30, 2014 1:48 PM in response to jason_brown

Also it kernel panics i scan the system with anti-virus or if spotlight is indexing ARGH

Reply

Answer 6

SeaPapp

Level 7

26,486 points

Aug 30, 2014 6:06 PM in response to jason_brown

jason_brown wrote:

Okay, so i removed the memory and it didnt like it. It continually reset itself... uhh, I then put the memory back in and it ran fine although it still kernel panics when I try and download the game from the appstore gets to around 5gig and ..KP

Jason, which ram did you remove? If you removed the two aftermarket 4gb modules and it didn't work put them back in and remove the original 2gb modules and try again.

Reply

Answer 7

jason_brown Author

Level 1

9 points

Sep 1, 2014 6:29 AM in response to SeaPapp

Okay - so I removed the aftermarket ones and it wasnt successful. I did it again but removed the original memory that came with the iMac and there hasnt been any problems since.

Reply

Answer 8

SeaPapp

Level 7

26,486 points

Sep 1, 2014 10:00 AM in response to jason_brown

Continue testing without the original ram, but I believe you've found your problem.

Reply

Answer 9

Jan 24, 2015 8:34 PM in response to jason_brown

I am getting the same thing with my new retina iMac...

*** Panic Report ***

panic(cpu 7 caller 0xffffff800a401200): "Possible memory corruption: pmap_pv_remove(0xffffff804e25c110, 0x10aa2a000, 0x631970, 0x631970024, 0xffffff82d74dbbf4, 0xfffffeb673a4f150): pv not on hash, head: 0xffffff8056aae380, 0x1042a7000"@/SourceCache/xnu/xnu-2782.10.72/osfmk/i386/pmap_internal.h:841

Backtrace (CPU 7), Frame : Return Address

0xffffff82d74dbab0 : 0xffffff800a32fe41

0xffffff82d74dbb30 : 0xffffff800a401200

0xffffff82d74dbc20 : 0xffffff800a401e55

0xffffff82d74dbc80 : 0xffffff800a3b079a

0xffffff82d74dbd90 : 0xffffff800a3a697c

0xffffff82d74dbdc0 : 0xffffff800a3523d7

0xffffff82d74dbe00 : 0xffffff800a7c16ff

0xffffff82d74dbe70 : 0xffffff800a7d8fc2

0xffffff82d74dbef0 : 0xffffff800a7d9497

0xffffff82d74dbf30 : 0xffffff800a32c376

0xffffff82d74dbf60 : 0xffffff800a41ab8e

0xffffff82d74dbf80 : 0xffffff800a43664f

BSD process name corresponding to current thread: splashboardd

Mac OS version:

14C106a

I ran memtest86 and found no problems.. How do i run the hardware test on a Retina iMac?

Reply

Answer 10

Jan 24, 2015 9:01 PM in response to Tim Bithoney

I got this with Rember:

FAILURE! Data mismatch at local BUFA address 0x000000011b4fb780, BUFB address 0x00000003283b7f80

BUFA Data: 0x0000000000000500, BUFB Data: 0x0000000000000a00

Bit Flip : setting 1 of 512

Reply

Answer 11

baltwo

Level 9

62,362 points

Jan 26, 2015 7:24 PM in response to Tim Bithoney

Since it's a new macnine, contact Apple's Support and let them deal with the problem.

27" i7 iMac (Mid 2011) refurb, OS X Yo (10.10.1), Mavs, ML & SL, G4 450 MP w/10.5 & 9.2.2

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