lixnatanael

Q: my new macbook air 2013 wifi stops everytime the display turns off.. why??

my new macbook air 2013 wifi stops everytime the display turns off.. why??

MacBook Air, OS X Mavericks (10.9.2)

Posted on Aug 20, 2014 6:08 AM

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Q: my new macbook air 2013 wifi stops everytime the display turns off.. why??

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  • by Linc Davis,

    Linc Davis Linc Davis Aug 20, 2014 9:38 AM in response to lixnatanael
    Level 10 (207,995 points)
    Applications
    Aug 20, 2014 9:38 AM in response to lixnatanael

    The warranty entitles you to complimentary phone support for the first 90 days of ownership.

    If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.

  • by lixnatanael,

    lixnatanael lixnatanael Aug 20, 2014 9:41 AM in response to Linc Davis
    Level 1 (0 points)
    Aug 20, 2014 9:41 AM in response to Linc Davis

    Hi Linc Davis, thank you for your reply.

     

    unfortunately, i purchased the macbook last year..

    so u said this problem is uncommon among macbook air?

  • by Linc Davis,

    Linc Davis Linc Davis Aug 20, 2014 12:09 PM in response to lixnatanael
    Level 10 (207,995 points)
    Applications
    Aug 20, 2014 12:09 PM in response to lixnatanael

    Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.

    1. Make sure the network is on the preferred list by following these instructions. It's important to read the article carefully, as it's the starting point for any further efforts to solve the problem. If you skip any of the steps, the problem may not be solved. Make sure the box marked

              Remember networks this computer has joined

    is checked.

    2. Follow the instructions in this support article under the heading

              Symptom: After restarting or waking from sleep, my computer might not connect to the Internet

    3. Reset the PRAM.

    4. Make a note of all your settings for Wi-Fi in the Network preference pane, then delete the connection from the connection list and recreate it with the same settings. You do this by clicking the plus-sign icon below the connection list, and selecting Wi-Fi as the interface in the sheet that opens. Select Join other network from the Network Name menu, then select your network. Enter the password when prompted and save it in the keychain.

    5. From the Location menu at the top of the Network preference pane, select Edit Locations. A sheet will drop down. Click the plus-sign button to create a new location. Give it any name you want. In the new location, set up the Wi-Fi service with the same settings you used before. Click Apply and test.

    6. Launch the Keychain Access application. Search for and delete all AirPort network password items that refer to the network. Make a note of the password first.

    7. Repair permissions on the startup volume.

    8. Turn off Bluetooth and test.

    9. Reset the System Management Controller.

    10. This step shouldn't be necessary, but has been advised by Apple Support in some cases, apparently as a workaround for a bug. Open the Energy Saver pane in System Preferences. If applicable, click the padlock icon in the lower left corner to unlock the settings. Enter your administrator login password when prompted.

    Select the Power Adapter tab and uncheck the boxes marked

              Wake for Wi-Fi network access

    and

              Enable Power Nap...

    if present. Then, if the computer is a MacBook, select the Battery tab and uncheck

              Enable Power Nap...

    11. Reinstall OS X.