Quark docs unknown error -disappear when saving - HELP!

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Level 1

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Quark docs unknown error -disappear when saving - HELP!

Twice today I opened a Quark 6.5 document, made changes, went to save it and got an 'error type - unknown', the document closes and is GONE. First time it was completely wiped from computer, 2nd time I found it renamed in the trash. Even the original quark document I was working from was GONE from the hard drive. Anyone know what this could be? Is there any type of maintenance for tiger like there was for OS 9 (use to use norton utilities to prevent errors for OS9). Also have experienced quick keys quit working in Quark after a while...

G5 dual 2.3, Mac OS X (10.4.7)

Posted on Sep 18, 2006 6:37 PM

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Answer 1

A A P L

Level 7

21,746 points

Sep 18, 2006 6:51 PM in response to graphicbug

You're likely better-off posting/reading the Quark forums.
See them Here

Scott

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Answer 2

Ronda Z

Level 1

15 points

Sep 25, 2006 2:10 PM in response to graphicbug

Have you found out any more about this? I've had the exact same thing happen to me. I've tried searching Quarks forums and technical documents and haven't found this specific problem. Maybe I'm not using the right keywords? Anyone else out there had this issue??

G4 Dual 1G Mac OS X (10.3.9) 1G RAM, Audiophile 2496 card

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Answer 3

graphicbug Author

Level 1

0 points

Oct 3, 2006 7:21 PM in response to Ronda Z

Got an answere from Quark that works - so far.
Here is the email they sent:

Thank you for contacting Quark Technical Support.

For troubleshooting the problem I would like you to follow the steps given below.

“ Quit QuarkXPress.

“ Go to > Main H/D > Applications > QuarkXPress folder > make a new folder in there and name it “Preferences”.

“ Go to > Main H/D > Users > your user name folder > Library > Preferences > trash the Quark folder.

“ Go to > Main H/D > Applications > QuarkXPress folder > Xtension folder > move “Avenue.quark” “Font Retrieve” “Fontdownloading” “OPI” “QuarkCMS” to the xtension disabled folder.

Now launch QuarkXPress and see the results.

I hope this helps.

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