Clavery

Level 1 (0 points)

Q: Unauthorised transaction

I Have a transaction on my account I did not authorise. I followed steps and raised a query. I've been sent a like that doesn't work. What can I do?

null

Posted on Aug 20, 2014 11:27 AM

I have this question too

Q: Unauthorised transaction

All replies

Helpful answers

by Carolyn Samit,Helpful

Carolyn Samit Aug 20, 2014 11:30 AM in response to Clavery
Level 10 (124,591 points)

Apple Music

Aug 20, 2014 11:30 AM in response to Clavery
Contact your bank so you can report the charges.

Change your Apple ID password as soon as possible if you have not already done so > Apple ID: Changing your password

Next > How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
Reply options

Link to this post

by Clavery,

Clavery Aug 20, 2014 11:42 AM in response to Carolyn Samit
Level 1 (0 points)

Aug 20, 2014 11:42 AM in response to Carolyn Samit

Thank u. I did click on the receipt and receive and acknowledgement from Apple however they tried to call me and I missed the call so they emailed me to say contact them if I still have a problem. A link is provided in the email however I press the link and not much happens! so I tried to open a new problem but didn't get anywhere with that either. Any ideas?
Reply options

Link to this post