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I purchased Rome Total War - Gold Edition and it isn't installing

I purchased Rome Total War - Gold Edition from the App store a few hours ago and it will not install. Stops around 5 MB each time and says it will take days to install. I have a Macbook Pro w/R running OS X 10.9.4. I have tried restarting the mac and that hasn't worked.


I have plenty of space for the game...


This also happens with the iMovie update. That won't update either.


I am a newish Mac user

MacBook Pro (Retina, 15-inch, Late 2013), OS X Mavericks (10.9.4)

Posted on Aug 20, 2014 2:01 PM

Reply
2 replies

Aug 20, 2014 6:09 PM in response to TheCanoeFisher

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

Oct 9, 2015 1:12 PM in response to Linc Davis

09/10/2015 21:11:24.767 App Store[1122]: No alternate URLs found for packageId MobileDevice

09/10/2015 21:11:25.773 App Store[1122]: ERROR: ITSExceptionHandler: {message:"TypeError: 'null' is not an object", url:"https://se.itunes.apple.com/htmlResources/41C8/da-storefront-base.js", lineNumber:"1204"}

09/10/2015 21:11:25.775 App Store[1122]: ERROR: ITSExceptionHandler: {message:"TypeError: 'null' is not an object", url:"https://se.itunes.apple.com/htmlResources/41C8/da-storefront-base.js", lineNumber:"1204"}

09/10/2015 21:11:25.777 App Store[1122]: ERROR: ITSExceptionHandler: {message:"TypeError: 'null' is not an object", url:"https://se.itunes.apple.com/htmlResources/41C8/da-storefront-base.js", lineNumber:"1204"}

09/10/2015 21:11:27.466 App Store[1122]: PKDistributionController: Found asset mzps6416502331914700844.pkg on disk for item 402470122 - Size 0

09/10/2015 21:11:28.513 storeagent[960]: PKDistributionController: Found asset mzps6416502331914700844.pkg on disk for item 402470122 - Size 0

I purchased Rome Total War - Gold Edition and it isn't installing

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