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Helpful answers
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Aug 20, 2014 5:49 PM in response to swe123by John Galt,★HelpfulPlease take a screenshot of what you're describing. See below. I'm assuming you used something other than the "locked up" Safari to post your question, but you have no other browser to use take a screenshot anyway, for later reference.
Then:
Quit Safari, force-quit if you cannot quit Safari normally.
Hold a shift key while launching Safari again. This will cause Safari to start showing only your chosen Home page.
If Norton is actually installed, uninstall it. It is completely worthless on a Mac in general, and particularly worthless as a defense against adware.
One or more of the following Symantec / Norton support documents may be applicable:
Uninstall Norton Internet Security for Mac
Removing Symantec programs for Macintosh by using the RemoveSymantecMacFiles removal utility
Screenshots (Mac):
To take a screenshot hold ⌘ Shift 4 to create a selection crosshair. Click and hold while you drag the crosshair over the area you wish to capture and then release the mouse or trackpad. You will hear a "camera shutter" sound. This will deposit a screenshot named "Screen Shot...." followed by a date and time on your Desktop.
When you post your response, click the "camera" icon above the text field:
This will display a dialog box which enables you to choose the screenshot file (remember it's on your Desktop) and click the Insert Image button.
⌘ Shift 4 and then pressing the space bar captures the frontmost window.
⌘ Shift 3 captures the entire screen.
Don't capture or upload any information you consider personal. To edit an existing screenshot, read How to edit a screenshot.
Drag the screenshot to the Trash after you post your reply.
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Aug 26, 2014 6:07 PM in response to jlmlmmby Allan Jones,jlmlmm,
Please start a new thread. It is terribly difficult yo help more thanone poster per thread. Starting your own will get you the attention you need without diluting the help the original poster deserves.
When you repost, please follow these Apple posting guidelines to get fastest help:
To help other members answer your question, give as many details as you can.
- Include your product name and specs such as processor speed, memory, and storage capacity. Please do not include your Serial Number, IMEI, MEID, or other personal information.
- Provide the version numbers of your operating system and relevant applications, for example "iOS 6.0.3" or "iPhoto 9.1.2".
- Describe the problem, and include any details about what seems to cause it.
