Help. I cannot download a movie i rented. I get an error message and says retry. I retry and it says retry again.
iPad 2, iOS 7.1.2
I think this is a common problem. Apple had noproblem charging my account for the movie. I want my money back or the download to work.
Hey 321Tammy,
Thanks for the question, I can definitely understand how frustrating this situation can be. What is the error message you receive when you attempt to download the movie? You can check the following resource for possible errors and solutions:
iTunes: Possible iTunes Store errors
http://support.apple.com/kb/TS1424
Additionally, you can report a problem with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thanks,
Matt M.
i cannot download a movie i rented. i keep getting an error message and it says retry and doesn't download.
