New airport express will not show up in airport utility.

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New airport express will not show up in airport utility.

I have a new airport express and plug it in and all it does is flash amber. I plugged it in via ethernet cable to my extreme and it will show up in the utility as other wi fi devices. I click on it and it looks for my Mac Pro but then says "unexpected error and try again". When it does this it knocks out my internet connection from my cable modem. I have 2 other expresses in the house that show up in AU and are green. I can't get the Aex to show up at all if I power off and without the eithernet cable. Tried resets too. OSX 10.9.4. Airport utility 6.3.2. Any help would be great.

Thanks in advance

mac Pro, Mac OS X (10.5.7)

Posted on Aug 21, 2014 9:58 AM

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Answer 1

Mr.Jibby Author

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Aug 21, 2014 9:59 AM in response to Mr.Jibby

Sometimes it won't show up in other wi fi devices after powering off and on. 2 times out of 5 it will show up.

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Answer 2

Loner T

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Aug 21, 2014 10:01 AM in response to Mr.Jibby

Connect the AEx to the MacPro directly via Ethernet cable, not via the Extreme. The reason you lose internet connectivity is that there is a conflict between the default on the AEx and the Extreme.

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Answer 3

Mr.Jibby Author

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Aug 21, 2014 10:10 AM in response to Loner T

Plugged it in the mac pro and found it in other devices but the unexpected error showed up. didn't shut the internet connection down tho

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Answer 4

Loner T

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Aug 21, 2014 10:17 AM in response to Mr.Jibby

Leave the ethernet cable plugged in and reset the Aex to factory defaults (using the reset button and a paper clip/pencil/pen) and try again.

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Answer 5

Mr.Jibby Author

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Aug 21, 2014 10:23 AM in response to Loner T

****. Did it 3 times and still the same error

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Answer 6

Mr.Jibby Author

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Aug 21, 2014 10:40 AM in response to Mr.Jibby

Keeps getting hung up when its looking for my computer. goes to that stupid unexpected error.

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Answer 7

Loner T

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Aug 21, 2014 11:12 AM in response to Mr.Jibby

Do you have an available iOS device, like an iPhone or an iPad?

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Answer 8

Mr.Jibby Author

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Aug 21, 2014 11:27 AM in response to Loner T

Both

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Answer 9

Loner T

Level 9

59,471 points

Aug 21, 2014 1:30 PM in response to Mr.Jibby

Is the Ethernet cable from your MacPro connected to the WAN 'O' port or the LAN port? You should try to use the LAN port. If that does not work then you can try the following steps.

For the iPad (from Bob Timmons's steps and AirPort base station doesn't appear in AirPort Utility 1.3 for iOS )

1. Please go back to the home screen on the iPad

2. Tap Settings

3. Tap WiFi

4. Just under the heading of Setup a New AirPort Base Station, the AirPort Extreme should appear. Does it? If yes,

5. Tap on AirPort Extreme to start the setup wizard

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